[rt-users] change Queue order !!!

[Tariq Doukkali]

Hello Alberto,

many Thanks for your answer !!!

The right's configurations are ok. The only problem is, that on the quick search tab the queues are sorted  alphabetically. And I will define my own sorting order (not alphabetically) !!!!

Chau ;-))

Von: Alberto Villanueva [mailto:alberto.villanueva at altran.es]
Gesendet: Mittwoch, 11. Februar 2009 10:23
An: Tariq Doukkali
Betreff: RE: [rt-users] change Queue order !!!

Hello Tariq!

You have to modify the "RT_Config.pm" file, or creating a new file where you generate the new combobox (or textbox,...).

But I suspect the problem is about permissions. Are they right?? Because my customers (each customer, see a concrete queue) only watch their queues :)

Best regards from Spain!

ALBERTO VILLANUEVA VAL
Consultor
____________________________________________
[cid:image001.jpg at 01C98C33.C97664D0]
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es<http://www.altran.es>

<hr size=2 width="100%" align=center>
De: Tariq Doukkali [mailto:tariq.doukkali at autoform.de]
Enviado el: miércoles, 11 de febrero de 2009 10:07
Para: Alberto Villanueva
Asunto: AW: [rt-users] change Queue order !!!

Hello,

I want change the sorting order of RT-queues, because our external customers (unprivileged users) can see only one queue "inbox". Also Unprivileged users can create tickets only on this queue.

After a supporter is notified, that a ticket is created, this supporter log on the server and move the ticket from inbox to the appropriate queue. The problem is, that when a support log on RT-system the inbox queue appear on the middle of the site. We have about 40 queues !!!

Therefore I want change the sorting order of my queues so, that when a supporter log on, he will see inbox queue on the TOP of Quick-search tab.

Best regards from Germany,
Tariq

Von: Alberto Villanueva [mailto:alberto.villanueva at altran.es]
Gesendet: Mittwoch, 11. Februar 2009 09:57
An: Tariq Doukkali
Betreff: RE: [rt-users] change Queue order !!!

Hello Tariq,

Could I ask to you why you want to do that??


Regards,

ALBERTO VILLANUEVA VAL
Consultor
____________________________________________
[cid:image001.jpg at 01C98C33.C97664D0]
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es<http://www.altran.es>

<hr size=2 width="100%" align=center>
De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] En nombre de Tariq Doukkali
Enviado el: miércoles, 11 de febrero de 2009 7:45
Para: Torsten Brumm
CC: rt-users at lists.bestpractical.com
Asunto: Re: [rt-users] change Queue order !!!

Hello,

I mean the queue order inside the quicksearch.

Thanks

Von: Torsten Brumm [mailto:torsten.brumm at googlemail.com]
Gesendet: Dienstag, 10. Februar 2009 20:32
An: Tariq Doukkali
Cc: rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] change Queue order !!!

What do you mean? The queue order inside the quicksearch? This is in alphabetical order or do you mean inside a queue, the order of tickets? For this have a look for global setting inside RT_SiteConfig.pm or under user prefs for user based.

Torsten
2009/2/10 Tariq Doukkali <tariq.doukkali at autoform.de<mailto:tariq.doukkali at autoform.de>>

Hello all,



how can I change the order of my Queues ???



Many Thanks

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--
MFG

Torsten Brumm

http://www.torsten-brumm.de
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