[rt-users] WG: change Queue order !!!

[J Alexson]

On Wed, 2009-02-11 at 16:49 +0300, Ruslan Zakirov wrote:
> Just curious why you want to create Low, Normal, High and other queues
> when you have Priority field?
> 

Good question!  The main reason is to keep things as simple as possible
for the user.  Each of the queues has appropriate defaults (such as
priority, due in # days, etc.)  Rather than trying to instruct my users
(primarily requestors) to fill in these values correctly (and honestly,
getting them filled in at all), I can simply have them create a ticket
in the right queue based on the nature of their problem.

> Anyway, you can add special portlets and instead of one QuickSearch
> block you'll have three, for example:
> * first one with Low, Normal....
> * other queues
> * approvals
> 
That would be great for the Quick Search, but the sorting order also
comes into play using the drop-downs (moving a ticket to a different
queue, for instance)

> On Wed, Feb 11, 2009 at 3:01 PM, John Alexson <jalexson at jajxn.net> wrote:
> > On Wed, 2009-02-11 at 10:10 +0100, Tariq Doukkali wrote:
> >
> >>
> >>
> >>
> >> Therefore I want change the sorting order of my queues so, that when a
> >> supporter log on, he will see inbox queue on the TOP of Quick-search
> >> tab.
> >>
> >>
> >>
> >
> > I wouldn't mind seeing a "Sort" field added to the configuration of
> > queues -- similar to the one when creating values for a multi-select
> > custom field.
> >
> > In the meantime, I used the cheap and easy workaround of inserting a
> > sort code at the beginning of the queue name.  So, my alpha sorted
> > queues look like:
> >
> > 1-Low          (1-5 are my "input" queues, with 2-Normal the default)
> > 2-Normal
> > 3-High
> > 4-Urgent
> > 5-Emergency
> > Admin          (The alpha queues are fine sorted as-is)
> > Building Services
> > Delivery
> >  . . . etc . . .
> > Z-Jane         (The Z-* queues are approvals -- i.e. an approval is
> > Z-John          is created when a ticket is created or moved here)
> > Z-Mary
> >
> > In some ways, I like using this method a little better than having a
> > hidden sort field since the queue name indicates it's purpose
> > (especially the Z-* queues) without having to spell it out.
> >
> >
> > JA
> >
> >>
> >
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> 
>