[rt-users] WG: change Queue order !!!

[Ruslan Zakirov]

Just curious why you want to create Low, Normal, High and other queues
when you have Priority field?

Anyway, you can add special portlets and instead of one QuickSearch
block you'll have three, for example:
* first one with Low, Normal....
* other queues
* approvals

On Wed, Feb 11, 2009 at 3:01 PM, John Alexson <jalexson at jajxn.net> wrote:
> On Wed, 2009-02-11 at 10:10 +0100, Tariq Doukkali wrote:
>
>>
>>
>>
>> Therefore I want change the sorting order of my queues so, that when a
>> supporter log on, he will see inbox queue on the TOP of Quick-search
>> tab.
>>
>>
>>
>
> I wouldn't mind seeing a "Sort" field added to the configuration of
> queues -- similar to the one when creating values for a multi-select
> custom field.
>
> In the meantime, I used the cheap and easy workaround of inserting a
> sort code at the beginning of the queue name.  So, my alpha sorted
> queues look like:
>
> 1-Low          (1-5 are my "input" queues, with 2-Normal the default)
> 2-Normal
> 3-High
> 4-Urgent
> 5-Emergency
> Admin          (The alpha queues are fine sorted as-is)
> Building Services
> Delivery
>  . . . etc . . .
> Z-Jane         (The Z-* queues are approvals -- i.e. an approval is
> Z-John          is created when a ticket is created or moved here)
> Z-Mary
>
> In some ways, I like using this method a little better than having a
> hidden sort field since the queue name indicates it's purpose
> (especially the Z-* queues) without having to spell it out.
>
>
> JA
>
>>
>
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-- 
Best regards, Ruslan.