Yep, however most probably binary attachments you added during last
days will be broken.
On Wed, Feb 11, 2009 at 11:48 PM, Stephen Cochran
<stephen.a.cochran.lists at cahir.net> wrote:
>
> I will admit my sysadmin did the upgrade, so I can't say for sure, but we
> are having problems with binary attachments (as hinted at in
> UPGRADING.mysql).
>
> Assume the worst and we only followed the steps in the upgrade document and
> not the upgrade.mysql one. We switched a few weeks ago. Is it possible to
> run those steps now or will that make things worse?
>
> Steve
>
> On Wed, Feb 11, 2009 at 12:48 AM, Ruslan Zakirov <ruslan.zakirov at gmail.com>
> wrote:
>>
>> Have you read UPGRADING.mysql?
>>
>> On Wed, Feb 11, 2009 at 7:03 AM, Stephen Cochran
>> <stephen.a.cochran.lists at cahir.net> wrote:
>> >
>> > Did some quick testing, my browser does have a RT session cookie. It
>> > stays
>> > the same when I log in and the At a Glance page is displayed.
>> >
>> > Session ID stays the same when I click on a queue name.
>> >
>> > Session ID changes every time I click on a Ticket link in a search
>> > result.
>> >
>> > I haven't had to dig into how RT manages sessions, so if anyone has any
>> > hints as to why the session cookies would be reset when moving to
>> > Ticket/Display, let me know.
>> >
>> > Steve
>> >
>> >
>> >
>> > On Tue, Feb 10, 2009 at 10:58 PM, Stephen Cochran
>> > <stephen.a.cochran.lists at cahir.net> wrote:
>> >>
>> >> Think I've found part of the why, if not all of it.
>> >>
>> >> in Ticket/Elements/Tabs on line 64:
>> >>
>> >> if ( defined $session{'tickets'} ) {
>> >>
>> >> isn't evaluating to true. For some reason RT doesn't see us as having a
>> >> session.
>> >>
>> >> It's possible it is related to how we have auth set up. We're using
>> >> Apache's authnz_ldap to set REMOTE_USER so all of our internal apps are
>> >> single-signon. But that by itself shouldn't prevent sessions.
>> >>
>> >> I didn't set that part up so I'll have to check into that a little
>> >> further.
>> >>
>> >> Steve
>> >>
>> >>
>> >>
>> >> On Tue, Feb 10, 2009 at 9:57 AM, Stephen Cochran
>> >> <stephen.a.cochran.lists at cahir.net> wrote:
>> >>>
>> >>> Well it's great to see that those are there. I'll dig in and see whats
>> >>> different (hopefully soon).
>> >>>
>> >>> I checked the release notes for 3.8.2 (we're on 3.8.1) and didn't see
>> >>> anything related to this. In case I missed it, nothing that you
>> >>> remember
>> >>> along those lines?
>> >>>
>> >>> Steve
>> >>>
>> >>>
>> >>> On Mon, Feb 9, 2009 at 2:59 PM, Jesse Vincent
>> >>> <jesse at bestpractical.com>
>> >>> wrote:
>> >>>>
>> >>>> On Sun 8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote:
>> >>>> > Maybe I'm missing something really obvious...I just disabled all
>> >>>> > local
>> >>>> > mods just to be sure.
>> >>>> >
>> >>>> > I log in, and see RT at a Glance. I click on one of the Queue
>> >>>> > names
>> >>>> > in the
>> >>>> > Quick Search list. Now see a page with search results
>> >>>> > (/rt3/Search/Results.html). Included in menu bar across the top
>> >>>> > of
>> >>>> > the
>> >>>> > ticket area is "Show Results" which is currently bold.
>> >>>>
>> >>>> I just did the exact same things on rt3.fsck.com.
>> >>>>
>> >>>> http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png
>> >>>>
>> >>>>
>> >>>>
>> >>>> >
>> >>>> > Click on one of the tickets, and see that ticket
>> >>>> > (/rt3/Ticket/Display.html). I don't see any link for the search
>> >>>> > results,
>> >>>> > previous, next, etc in the left sidebar menu. Screenshot of what
>> >>>> > I'm
>> >>>> > seeing below.
>> >>>> >
>> >>>> > [1]http://www.cahir.net/images/rt_image.png
>> >>>> >
>> >>>> > Steve
>> >>>> >
>> >>>> > On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent
>> >>>> > <[2]jesse at bestpractical.com>
>> >>>> > wrote:
>> >>>> >
>> >>>> > On Fri 6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:
>> >>>> > > We recently upgraded to 3.8.1, and overall the interface
>> >>>> > is
>> >>>> > so much
>> >>>> > > better!
>> >>>> > >
>> >>>> > > One comment we've received from our customer support
>> >>>> > group
>> >>>> > is that
>> >>>> > several
>> >>>> > > navigation features are no longer available. When viewing
>> >>>> > a
>> >>>> > queue
>> >>>> > or
>> >>>> > > search, there used to be the following links/controls:
>> >>>> > >
>> >>>> > > which took you back to the the last search or group you
>> >>>> > had.
>> >>>> > These
>> >>>> > links
>> >>>> > > seem to have disappeared from 3.8.x, and I'm wondering if
>> >>>> > there's a
>> >>>> > > setting to bring them back or if someone has made the
>> >>>> > customization
>> >>>> > > already.
>> >>>> > >
>> >>>> >
>> >>>> > They sure seem to exist for me in 3.8...They're in the menu on
>> >>>> > the left.
>> >>>> >
>> >>>> > References
>> >>>> >
>> >>>> > Visible links
>> >>>> > 1. http://www.cahir.net/images/rt_image.png
>> >>>> > 2. mailto:jesse at bestpractical.com
>> >>>>
>> >>>> > _______________________________________________
>> >>>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >>>> >
>> >>>> > Community help: http://wiki.bestpractical.com
>> >>>> > Commercial support: sales at bestpractical.com
>> >>>> >
>> >>>> >
>> >>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly
>> >>>> > Media.
>> >>>> > Buy a copy at http://rtbook.bestpractical.com
>> >>>>
>> >>>> --
>> >>>
>> >>
>> >
>> >
>> > _______________________________________________
>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >
>> > Community help: http://wiki.bestpractical.com
>> > Commercial support: sales at bestpractical.com
>> >
>> >
>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> > Buy a copy at http://rtbook.bestpractical.com
>> >
>>
>>
>>
>> --
>> Best regards, Ruslan.
>
>
--
Best regards, Ruslan.