[rt-users] Ticket/Search results navigation in 3.8.x

Wed Feb 11 15:48:48 EST 2009

I will admit my sysadmin did the upgrade, so I can't say for sure, but we
are having problems with binary attachments (as hinted at in
UPGRADING.mysql).

Assume the worst and we only followed the steps in the upgrade document and
not the upgrade.mysql one. We switched a few weeks ago. Is it possible to
run those steps now or will that make things worse?

Steve

On Wed, Feb 11, 2009 at 12:48 AM, Ruslan Zakirov
<ruslan.zakirov at gmail.com>wrote:

> Have you read UPGRADING.mysql?
>
> On Wed, Feb 11, 2009 at 7:03 AM, Stephen Cochran
> <stephen.a.cochran.lists at cahir.net> wrote:
> >
> > Did some quick testing, my browser does have a RT session cookie. It
> stays
> > the same when I log in and the At a Glance page is displayed.
> >
> > Session ID stays the same when I click on a queue name.
> >
> > Session ID changes every time I click on a Ticket link in a search
> result.
> >
> > I haven't had to dig into how RT manages sessions, so if anyone has any
> > hints as to why the session cookies would be reset when moving to
> > Ticket/Display, let me know.
> >
> > Steve
> >
> >
> >
> > On Tue, Feb 10, 2009 at 10:58 PM, Stephen Cochran
> > <stephen.a.cochran.lists at cahir.net> wrote:
> >>
> >> Think I've found part of the why, if not all of it.
> >>
> >> in Ticket/Elements/Tabs on line 64:
> >>
> >>     if ( defined $session{'tickets'} ) {
> >>
> >> isn't evaluating to true. For some reason RT doesn't see us as having a
> >> session.
> >>
> >> It's possible it is related to how we have auth set up. We're using
> >> Apache's authnz_ldap to set REMOTE_USER so all of our internal apps are
> >> single-signon. But that by itself shouldn't prevent sessions.
> >>
> >> I didn't set that part up so I'll have to check into that a little
> >> further.
> >>
> >> Steve
> >>
> >>
> >>
> >> On Tue, Feb 10, 2009 at 9:57 AM, Stephen Cochran
> >> <stephen.a.cochran.lists at cahir.net> wrote:
> >>>
> >>> Well it's great to see that those are there. I'll dig in and see whats
> >>> different (hopefully soon).
> >>>
> >>> I checked the release notes for 3.8.2 (we're on 3.8.1) and didn't see
> >>> anything related to this. In case I missed it, nothing that you
> remember
> >>> along those lines?
> >>>
> >>> Steve
> >>>
> >>>
> >>> On Mon, Feb 9, 2009 at 2:59 PM, Jesse Vincent <jesse at bestpractical.com
> >
> >>> wrote:
> >>>>
> >>>> On Sun  8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote:
> >>>> >    Maybe I'm missing something really obvious...I just disabled all
> >>>> > local
> >>>> >    mods just to be sure.
> >>>> >
> >>>> >    I log in, and see RT at a Glance. I click on one of the Queue
> names
> >>>> > in the
> >>>> >    Quick Search list. Now see a page with search results
> >>>> >    (/rt3/Search/Results.html). Included in menu bar across the top
> of
> >>>> > the
> >>>> >    ticket area is "Show Results" which is currently bold.
> >>>>
> >>>> I just did the exact same things on rt3.fsck.com.
> >>>>
> >>>> http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png
> >>>>
> >>>>
> >>>>
> >>>> >
> >>>> >    Click on one of the tickets, and see that ticket
> >>>> >    (/rt3/Ticket/Display.html). I don't see any link for the search
> >>>> > results,
> >>>> >    previous, next, etc in the left sidebar menu. Screenshot of what
> >>>> > I'm
> >>>> >    seeing below.
> >>>> >
> >>>> >    [1]http://www.cahir.net/images/rt_image.png
> >>>> >
> >>>> >    Steve
> >>>> >
> >>>> >    On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent
> >>>> > <[2]jesse at bestpractical.com>
> >>>> >    wrote:
> >>>> >
> >>>> >      On Fri  6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:
> >>>> >      >    We recently upgraded to 3.8.1, and overall the interface
> is
> >>>> > so much
> >>>> >      >    better!
> >>>> >      >
> >>>> >      >    One comment we've received from our customer support group
> >>>> > is that
> >>>> >      several
> >>>> >      >    navigation features are no longer available. When viewing
> a
> >>>> > queue
> >>>> >      or
> >>>> >      >    search, there used to be the following links/controls:
> >>>> >      >
> >>>> >      >    which took you back to the the last search or group you
> had.
> >>>> > These
> >>>> >      links
> >>>> >      >    seem to have disappeared from 3.8.x, and I'm wondering if
> >>>> > there's a
> >>>> >      >    setting to bring them back or if someone has made the
> >>>> > customization
> >>>> >      >    already.
> >>>> >      >
> >>>> >
> >>>> >      They sure seem to exist for me in 3.8...They're in the menu on
> >>>> > the left.
> >>>> >
> >>>> > References
> >>>> >
> >>>> >    Visible links
> >>>> >    1. http://www.cahir.net/images/rt_image.png
> >>>> >    2. mailto:jesse at bestpractical.com
> >>>>
> >>>> > _______________________________________________
> >>>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>>> >
> >>>> > Community help: http://wiki.bestpractical.com
> >>>> > Commercial support: sales at bestpractical.com
> >>>> >
> >>>> >
> >>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >>>> > Buy a copy at http://rtbook.bestpractical.com
> >>>>
> >>>> --
> >>>
> >>
> >
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
>
>
> --
> Best regards, Ruslan.
>
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