[rt-users] Issue with CCs getting emails onComment and Replies.

[grobm at vrshell.com]

Version of RT 3.6--
I am having an issue with users reporting that sometimes (appears  
randomly) the CCs (individual emails added at the time of  
reply/comment) are not getting the emails. The people that are not  
getting the emails are either users with access to RT or just random  
email addresses. I have confirmed that the users that have access to  
RT do get CCs when they are included on the Reply or Comment. I am  
however not able to confirm the random email address requests that  
appear to also have the issue. If I try to reply to the ticket (not  
the owner) it appears to work.

Suggestions?

I checked the Scrips for onComment and onCorrespondence. Both state  
that it will notify the CCs.

I also checked the templates, they are the standard ones that came  
with the RT 3.6 release.

Recommendations other troubleshooting approaches to the issue?

Thanks in Advance,

-Mark Grob