[rt-users] Retroactive scrip-ing

Rob Munsch rob.munsch at gmail.com
Fri Feb 13 11:14:12 EST 2009


I have queues, CFs, scrips and such set up more or less the way i want
them.  For now.  Until the department heads get back to me again.

While configging things, i collected about 10k tickets into the
General queue in various stages of completeness.  Other queues weren't
set up yet, CFs weren't being captured, etc. etc., so they remain in
General with empty CFs.

What would be the least-painful way of running all 10k of them thru
the system as if they were being created, i.e. having all scrips apply
to them now that we would have wanted when they came it?

Thanks,
Rob

-- 
/chown -R us:us /yourbase



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