[rt-users] Fwd: Retroactive scrip-ing

[Drew Barnes]

Disable all scrips that send correspondence, go one step further and 
shut down your MTA (so that mail sent in will try again later), use the 
API to re-run those transactions, re-enable scrips, start the MTA back 
up.  No emailings, no fuss.

Jerrad Pierce wrote:
>> If i follow this right, this will create a new set of tickets with
>> what i want, but the originals will still remain as-is, yes?  I
>> suppose i could destroy the originals after i verify it worked.
>>     
> Better to merge I should think, if you're going this route.
> Especially since you're also going to be sending out lots of
> requestor notifications, which could be potentially confusing
> e.g; "It's already done, why are you bugging me again?" or
> replying to an old message with the old ticket ID.
>
>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati