[rt-users] Sending multipart messages from templates

[Kevin Falcone]

On Feb 13, 2009, at 2:29 PM, Andy Jones wrote:

> Hi, folks.
>
> I'm interested in making our correspondence from RT a little
> prettier-- that is, including some HTML.  I've created a template that
> uses HTML successfully and the message appears to be working just  
> fine.
>
> The problem I'm running into is that some folks in our office don't
> use email clients that display HTML.  I'd like to send a multipart
> message, but I can't seem to get the configuration right-- if it's at
> all possible.  Has anyone figured this out?  I've combed through the
> archives, but I haven't found anything dealing with this particular
> issue.

RT 3.8.2 generates a multipart alternative email when you use
an html template.  From Template_Overlay.pm's _DowngradeFromHTML

   $orig_entity->make_multipart('alternative', Force => 1);
  #make a plain text version of the original html templage in  
$new_entity
   $orig_entity->add_part($new_entity, 0); # plain comes before html

This played well with mutt and Mail.app

-kevin

>
>
> The template I'm working with has the following information at the
> beginning:
>
> Subject: Ticket [{$rtname} #{$Ticket->id}] has been stolen
> Content-Type: text/html
>
>
> <html...
>
> When I try changing the Content-Type to multipart/alternative or
> multipart/mixed, RT simply fails to send the message.
>
> Any help would be greatly appreciated!
>
> Thanks,
> Andy
>
> Andy Jones
> User Support Manager
> 510.594.5016
> adjones at cca.edu
>
>
>
>
>
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