[rt-users] Sending multipart messages from templates

[Andy Jones]

Hi, folks.

I'm interested in making our correspondence from RT a little  
prettier-- that is, including some HTML.  I've created a template that  
uses HTML successfully and the message appears to be working just fine.

The problem I'm running into is that some folks in our office don't  
use email clients that display HTML.  I'd like to send a multipart  
message, but I can't seem to get the configuration right-- if it's at  
all possible.  Has anyone figured this out?  I've combed through the  
archives, but I haven't found anything dealing with this particular  
issue.

The template I'm working with has the following information at the  
beginning:

Subject: Ticket [{$rtname} #{$Ticket->id}] has been stolen
Content-Type: text/html


<html...

When I try changing the Content-Type to multipart/alternative or  
multipart/mixed, RT simply fails to send the message.

Any help would be greatly appreciated!

Thanks,
Andy

Andy Jones
User Support Manager
510.594.5016
adjones at cca.edu