[rt-users] Global CustomField not displaying

[Jim Tambling]

Thank you sir, that worked :)



-----Original Message-----
From: Potla, Ashish Bassaliel [mailto:c_apotla at qualcomm.com] 
Sent: 17 February 2009 12:42
To: Jim Tambling; rt-users at bestpractical.com
Subject: RE: Global CustomField not displaying

Hi
Did you apply the group-rights and the user-rights with ShowCustomField
and ModifyCustomField rights?
Might be worth a look.

-Ashish
________________________________________
From: rt-users-bounces at lists.bestpractical.com
[rt-users-bounces at lists.bestpractical.com] On Behalf Of Jim Tambling
[Jim.Tambling at datatote.co.uk]
Sent: Tuesday, February 17, 2009 5:42 PM
To: rt-users at bestpractical.com
Subject: [rt-users] Global CustomField not displaying

Hello

I have created a custom field to appear in all tickets. I have enabled
it globally for all queues but it does not appear in any new ticket.
Where am I going wrong?

Regards, Jim

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