[rt-users] Forward an entire ticket to an outside email address.

[Chris Crow]

I have a quick question about RT.

We have a group of technicians that work entirely from the RT's web 
interface, so they never see any email. This works great, but they want 
a way to forward a ticket, including any attachments, to an outside 
email address.

I have no idea how to get this accomplished, my first thought was to 
write a perl script that would send the ticket log and attachment to an 
email address of choice. I'm a intermediate perl programmer on a good 
day, so I was wondering if anyone had any better ideas.

Thanks in advance,

Chris

Also, everyone at my company loves RT, it has changed the way we do support!