[rt-users] Forward an entire ticket to an outside email address.

[Todd Chapman]

That's a feature of RT 3.8.

On Wed, Feb 18, 2009 at 6:29 PM, Chris Crow <chrisc.email at abshernw.com>wrote:

> I have a quick question about RT.
>
> We have a group of technicians that work entirely from the RT's web
> interface, so they never see any email. This works great, but they want
> a way to forward a ticket, including any attachments, to an outside
> email address.
>
> I have no idea how to get this accomplished, my first thought was to
> write a perl script that would send the ticket log and attachment to an
> email address of choice. I'm a intermediate perl programmer on a good
> day, so I was wondering if anyone had any better ideas.
>
> Thanks in advance,
>
> Chris
>
> Also, everyone at my company loves RT, it has changed the way we do
> support!
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