[rt-users] Autocreated on ticket submission - Quert Builder

[Bashir Jahed]

Hi Alll,

 

I have a problem that has shown up over the last week. It looks as if
every single person who has ever submitted a ticket request has had a
user autocreated. These users now how up in query builder when we try
and do a search on the owner. Selecting the owner shows every single
email address of every person who has ever submitted a support request.

 

Any ideas how to prevent this from happening?

 

RT  3.8.0

 

Thanks in advance

 

________________________________

bashir jahed
nha | enhance
 

5 protea road | claremont | 7708
po box 24 | newlands | 7725
 

telephone +27 (21) 657-2574

mobile +27 (83) 414-0453

facsimile +27 (21) 657-2575

e-mail | messenger bashir.jahed at nha.co.za
<mailto:bashir.jahed at nha.co.za> 

________________________________

this message is subject to the disclaimer at
www.nha.co.za/disclaimer.asp <http://www.nha.co.za/disclaimer.asp>  or
disclaimer at nha.co.za
<mailto:disclaimer at nha.co.za?subject=request%20disclaimer>  

 

 

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