[rt-users] Autocreated on ticket submission - Quert Builder
Kenneth Marshall
ktm at rice.edu
Thu Feb 19 09:18:24 EST 2009
Bashir,
You need to fix your permissions. Somewhere you are letting every
address own a ticket. That is what determines what shows up in the
pull-down. Happy hunting.
Ken
On Thu, Feb 19, 2009 at 04:16:07PM +0200, Bashir Jahed wrote:
> Hi Alll,
>
>
>
> I have a problem that has shown up over the last week. It looks as if
> every single person who has ever submitted a ticket request has had a
> user autocreated. These users now how up in query builder when we try
> and do a search on the owner. Selecting the owner shows every single
> email address of every person who has ever submitted a support request.
>
>
>
> Any ideas how to prevent this from happening?
>
>
>
> RT 3.8.0
>
>
>
> Thanks in advance
>
>
>
> ________________________________
>
> bashir jahed
> nha | enhance
>
>
> 5 protea road | claremont | 7708
> po box 24 | newlands | 7725
>
>
> telephone +27 (21) 657-2574
>
> mobile +27 (83) 414-0453
>
> facsimile +27 (21) 657-2575
>
> e-mail | messenger bashir.jahed at nha.co.za
> <mailto:bashir.jahed at nha.co.za>
>
> ________________________________
>
> this message is subject to the disclaimer at
> www.nha.co.za/disclaimer.asp <http://www.nha.co.za/disclaimer.asp> or
> disclaimer at nha.co.za
> <mailto:disclaimer at nha.co.za?subject=request%20disclaimer>
>
>
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
More information about the rt-users
mailing list