[rt-users] Autocreated on ticket submission - Quert Builder

[Bashir Jahed]

Man how did this happen, all user have ticked "Allow user to access RT"

I am assuming this is the permission problem. Problem is how do i
disable this....Thousands of email addresses....

-----Original Message-----
From: Kenneth Marshall [mailto:ktm at rice.edu] 
Sent: 19 February 2009 04:18 PM
To: Bashir Jahed
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder

Bashir,

You need to fix your permissions. Somewhere you are letting every
address own a ticket. That is what determines what shows up in the
pull-down. Happy hunting.

Ken

On Thu, Feb 19, 2009 at 04:16:07PM +0200, Bashir Jahed wrote:
> Hi Alll,
> 
>  
> 
> I have a problem that has shown up over the last week. It looks as if
> every single person who has ever submitted a ticket request has had a
> user autocreated. These users now how up in query builder when we try
> and do a search on the owner. Selecting the owner shows every single
> email address of every person who has ever submitted a support
request.
> 
>  
> 
> Any ideas how to prevent this from happening?
> 
>  
> 
> RT  3.8.0
> 
>  
> 
> Thanks in advance
> 
>  
> 
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