[rt-users] Autocreated on ticket submission - Quert Builder

[Bashir Jahed]

I have done the following:

Checked for a specific user in the search box as owner to confirm it
shows up. Then went into the specific user and unchecked "/users/Access
Control/Let this user access RT" checkbox and confirmed that the user no
longer shows up in the search box in the "Owner Field"

They never used to show up and cannot race if anything has happened over
the last week. Was on Leave and this was discovered while I was a way
and nobody is claiming any responsibility....

So there is now way for me to find out what happened...

-----Original Message-----
From: Mike Peachey [mailto:mike.peachey at jennic.com] 
Sent: 19 February 2009 04:31 PM
To: Bashir Jahed
Cc: Kenneth Marshall; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder

Bashir Jahed wrote:
> Man how did this happen, all user have ticked "Allow user to access
RT"
> 
> I am assuming this is the permission problem. Problem is how do i
> disable this....Thousands of email addresses....

I think you're misunderstanding how the system works.

In order to raise a ticket, the ticket must have a requestor. If the
requestor doesn't exist as a user, the ticket can't be created. If you
want someone to be able to create a ticket by email, it must auto-create
an account for them based on the e-mail address.

What you're seeing is normal behaviour. It would only be a problem if
they were all being granted privileged user status (the checkbox for let
this user be granted rights). In that case, then they would all show up
in a user-selection combo box.

-- 
Kind Regards,

__________________________________________________

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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