[rt-users] a question about rigths

[Kenneth Crocker]

Alberto,


	They shouldn't be able to "Steal" a ticket (which means it already has 
an owner) unless that right is being granted somewhere. Have you looked 
at your global rights? Have you check memberships in groups and roles 
and compare the rights granted to those? HAve you checked both Global 
and Queue privileges?


Kenn
LBNL

On 2/19/2009 9:10 AM, Alberto Villanueva wrote:
> Hi!
> 
> Thanks by the answer ;)
> 
> But... I have granted the "take" permission to my users..., and they can steal
> tickets!! :( :(
> 
> Any idea?
> 
> Regards,
> 
> ALBERTO VILLANUEVA VAL 
> Consultor
> ____________________________________________
>  Altran
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>  
> 
> -----Mensaje original-----
> De: Jesse Vincent [mailto:jesse at bestpractical.com] 
> Enviado el: jueves, 19 de febrero de 2009 18:00
> Para: Alberto Villanueva
> CC: rt-users at lists.bestpractical.com
> Asunto: Re: [rt-users] a question about rigths
> 
> 
>>
>>    I have a question: "OwnTicket" right involves "StealTicket"??
> 
> StealTicket means you can take ownership of a ticket someone else owns.
> OwnTicket is "who's allowed to own the ticket at all"
> 
> 
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