[rt-users] a question about rigths

[Alberto Villanueva]

Good morning ;)

Yes, I have checked all permissions, and nobody has that.

Anyway, I will check them again.

Thanks! ;)

Regards,

ALBERTO VILLANUEVA VAL 
Consultor
____________________________________________
 Altran
ParqueEmpresarial Las Mercedes, Edificio 1 
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es
 
-----Mensaje original-----
De: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Enviado el: jueves, 19 de febrero de 2009 19:06
Para: Alberto Villanueva
CC: 'Jesse Vincent'; rt-users at lists.bestpractical.com
Asunto: Re: [rt-users] a question about rigths

Alberto,


	They shouldn't be able to "Steal" a ticket (which means it already has 
an owner) unless that right is being granted somewhere. Have you looked 
at your global rights? Have you check memberships in groups and roles 
and compare the rights granted to those? HAve you checked both Global 
and Queue privileges?


Kenn
LBNL

On 2/19/2009 9:10 AM, Alberto Villanueva wrote:
> Hi!
> 
> Thanks by the answer ;)
> 
> But... I have granted the "take" permission to my users..., and they can steal
> tickets!! :( :(
> 
> Any idea?
> 
> Regards,
> 
> ALBERTO VILLANUEVA VAL 
> Consultor
> ____________________________________________
>  Altran
> ParqueEmpresarial Las Mercedes, Edificio 1 
> C/ Campezo, 1. 28022 Madrid
> Tel : + 34 91 744 46 00
> Fax: + 34 91 415 24 57
> www.altran.es
>  
> 
> -----Mensaje original-----
> De: Jesse Vincent [mailto:jesse at bestpractical.com] 
> Enviado el: jueves, 19 de febrero de 2009 18:00
> Para: Alberto Villanueva
> CC: rt-users at lists.bestpractical.com
> Asunto: Re: [rt-users] a question about rigths
> 
> 
>>
>>    I have a question: "OwnTicket" right involves "StealTicket"??
> 
> StealTicket means you can take ownership of a ticket someone else owns.
> OwnTicket is "who's allowed to own the ticket at all"
> 
> 
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