[rt-users] Automatically add user as new watcher when ticket is taken (RT 3.8.2)

[Jo Rhett]

I think Wikus knows that, I think he was hoping for a direct link or  
suggestion.

I've handled this by adding a script that sends updates to the ticket  
owner as well, but they get duplicates if they are a queue watcher so  
I'm curious about this.   I planned to dig around for functions today  
to see if someone is a watcher, etc.

On Feb 20, 2009, at 5:05 AM, Ruslan Zakirov wrote:
> Scrips
>
> On Fri, Feb 20, 2009 at 3:04 PM, Wikus Smit <wikus.smit at gmail.com>  
> wrote:
>> Hi,
>>
>> Is there a way to  automatically add a user as a new watcher (for  
>> that
>> ticket) when a ticket is taken or do I have to add myself every time
>> manually as Cc?
>>
>> Regards,
>>
>> Wikus
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>>
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>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>>
>
>
>
> -- 
> Best regards, Ruslan.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness


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