[rt-users] RT 3.8 mangles html attachment

[Jesse Vincent]

On Mon, Feb 23, 2009 at 11:14:00AM -0800, Tom Lahti wrote:
> >> On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
> >>>   Correction, the weird question mark characters are between every  
> >>> character
> >>>   in the original document. Like so:
> >>>
> >>>   <�h�e�a�d�>� � �<�m�e�t�a�
> >> Fascinating. Does it do this with all html attachments?
> > 
> > That looks suspiciously like full 16-bit Unicode to me.
> 
> It was pointed out earlier in the thread that the encoding was UTF-16LE.  I
> was surprised when no one said "the conversion library we use doesn't
> support automatic detection of/conversion from 16-bit encodings", but I
> don't know what is being used in RT.
> 
> With the iconv library, if you want to convert from UTF-16, you have to
> specify it as the "from" code.  As far as I know.  But it does work if you do.
> 
Todd and I got further into it. We're using Encode::Guess, which should
handle this. Todd had some promising places to dig for a bug.


> -- 
> -- ============================
>    Tom Lahti
>    BIT Statement LLC
> 
>    (425)251-0833 x 117
>    http://www.bitstatement.net/
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> 

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