[rt-users] RT 3.8 mangles html attachment

[Todd Chapman]

On Mon, Feb 23, 2009 at 2:14 PM, Jesse Vincent <jesse at bestpractical.com> wrote:
>
>
>
> On Mon, Feb 23, 2009 at 11:14:00AM -0800, Tom Lahti wrote:
>> >> On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
>> >>>   Correction, the weird question mark characters are between every
>> >>> character
>> >>>   in the original document. Like so:
>> >>>
>> >>>   <�h�e�a�d�>� � �<�m�e�t�a�
>> >> Fascinating. Does it do this with all html attachments?
>> >
>> > That looks suspiciously like full 16-bit Unicode to me.
>>
>> It was pointed out earlier in the thread that the encoding was UTF-16LE.  I
>> was surprised when no one said "the conversion library we use doesn't
>> support automatic detection of/conversion from 16-bit encodings", but I
>> don't know what is being used in RT.
>>
>> With the iconv library, if you want to convert from UTF-16, you have to
>> specify it as the "from" code.  As far as I know.  But it does work if you do.
>>
> Todd and I got further into it. We're using Encode::Guess, which should
> handle this. Todd had some promising places to dig for a bug.
>
>

I'll be sending a test as soon as I finish converting this bugzilla
instance to a new RT instance. ;)

>> --
>> -- ============================
>>    Tom Lahti
>>    BIT Statement LLC
>>
>>    (425)251-0833 x 117
>>    http://www.bitstatement.net/
>> -- ============================
>>
>
> --
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