[rt-users] Can t locate object method "new" via package "RTx::AssetTracker::Assets"
Gianfranco Samuele - Araknos Srl
g.samuele at araknos.it
Wed Feb 25 04:58:36 EST 2009
Jesse Vincent wrote:
>
>
> On Wed, Oct 08, 2008 at 11:42:45AM -0400, Todd Chapman wrote:
>> Stefan,
>>
>> I have never seen that error. Are you running mod_perl or fastcgi?
>
> That looks like the old problem we had with serialized records in the
> session and fresh server processes that had never had the classes
> loaded/initialized. a more recent SB makes it better, generally
>
>> -Todd
>>
>> On Wed, Oct 8, 2008 at 9:26 AM, Stefan Maier <maier at idowa.de> wrote:
>>
>>> Hi,
>>>
>>> we're having some sporadic system errors on RT/AssetTracker. Every once
>>> in a while when browsing assets we get (typed from a screenshot so it
>>> might contain spelling errors, source is unmodified though):
>>>
>>> error: Can't locate object method "new" via package
>>> "RTx::AssetTracker::Assets" at
>>> /opt/rt3/local/html/AssetTracker/Search/Results.html line 91
>>> context: ...
>>> 87: </div>
>>> 88: <%INIT>
>>> 89: my($title, $assetcount);
>>> 90: $session{'i'}++;
>>> 91: $session{'assets'} =
>>> RTx::AssetTracker::Assets->new($session{'CurrentUser'});
>>> 92: $session{'assets'}->FromSQL($Query) if ($Query);
>>> 93: $session{'assets'}->OrderBy(FIELD => $OrderBy, ORDER =>
>>> $Order);
>>> 94:
>>> 95:
>>> ...
>>> code stack: /opt/rt3/local/html/AssetTracker/Search/Results.html:91
>>> /opt/rt3/share/html/autohandler:291
>>>
>>>
>>> This only happens on one machine, running Windows XP and Firefox3.
>>>
>>> Thanks in advance,
>>>
>>> --
>>> Mit freundlichen Grüßen
>>>
>>> Stefan Maier
>>>
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>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>
Hi,
we're having some sporadic system errors on RT/AssetTracker. Every once
in a while when browsing assets we get:
error: Can't locate object method "new" via package
"RTx::AssetTracker::Assets" at
/opt/rt3/local/html/AssetTracker/Search/Results.html line 91.
>
> context: ...
> 87: </div>
> 88: <%INIT>
> 89: my ($title, $assetcount);
> 90: $session{'i'}++;
> 91: $session{'assets'} =
RTx::AssetTracker::Assets->new($session{'CurrentUser'}) ;
> 92: $session{'assets'}->FromSQL($Query) if ($Query);
> 93: $session{'assets'}->OrderBy(FIELD => $OrderBy, ORDER => $Order);
> 94:
> 95:
> ...
> code stack: /opt/rt3/local/html/AssetTracker/Search/Results.html:91
> /opt/rt3/local/html/autohandler:173
>
We are using RT 3.6.0 At 1.2.3 mod perl 2 and db postgresql vers 8.1 and
here there are the modules that we use:
Perl v5.8.8 under linux
Apache2::Const v2.000002;
Apache2::Log v2.000002;
Apache2::Module v2.000002;
Apache2::RequestIO v2.000002;
Apache2::RequestRec v2.000002;
Apache2::RequestUtil v2.000002;
Apache2::Response v2.000002;
Apache2::ServerUtil v2.000002;
Apache2::Status v4.00;
Apache::DBI v1.07;
Apache::Session v1.81;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::Null v1.01;
Apache::Session::Postgres v1.01;
Apache::Session::Serialize::Base64 v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::Postgres v1.03;
APR v0.009000;
APR::Pool v0.009000;
APR::Table v0.009000;
Authen::Smb v0.91;
AutoLoader v5.60;
base v2.07;
Benchmark v1.07;
bytes v1.02;
Cache::Simple::TimedExpiry v0.26;
Carp v1.04;
CGI v3.15;
CGI::Cookie v1.26;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.04;
Class::ReturnValue v0.53;
Clone v0.18;
constant v1.05;
Convert::ASN1 v0.20;
Cwd v3.12;
Data::Dumper v2.121_08;
Date::Format v2.22;
Date::Parse v2.27;
DBD::Pg v1.49;
DBD::Sponge v11.10;
DBI v1.53;
DBIx::SearchBuilder v1.54;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.11;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.36;
DynaLoader v1.04;
Encode v2.12;
Encode::Alias v2.04;
Encode::Config v2.01;
Encode::Encoding v2.02;
Encode::Guess v2.00;
Encode::Unicode v2.02;
Errno v1.0901;
Exception::Class v1.21;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
fields v2.03;
File::Basename v2.74;
File::Glob v1.05;
File::Path v1.08;
File::Spec v3.12;
File::Spec::Functions v1.3;
File::Spec::Unix v1.5;
File::Temp v0.16;
FileHandle v2.01;
HTML::Element v3.16;
HTML::Entities v1.35;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.35;
HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.55;
HTML::Scrubber v0.08;
HTML::Tagset v3.10;
HTML::TreeBuilder v3.13;
I18N::LangTags v0.35;
I18N::LangTags::Detect v1.03;
integer v1.00;
IO v1.22;
IO::File v1.13;
IO::Handle v1.25;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.1;
IO::Select v1.17;
IO::Socket v1.29;
IO::Socket::INET v1.29;
IO::Socket::UNIX v1.22;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.02;
IPC::Open3 v1.02;
lib v0.5565;
List::Util v1.18;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.62;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.11;
Log::Dispatch::Base v1.09;
Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.74;
Mail::Field v1.74;
Mail::Field::AddrList v1.74;
Mail::Field::Date v1.74;
Mail::Header v1.74;
Mail::Internet v1.74;
MIME::Base64 v3.07;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Decoder::NBit v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.07;
MIME::Tools v5.420;
MIME::Words v5.420;
mod_perl v2.000002;
mod_perl2 v2.000002;
ModPerl::Const v2.000002;
Module::Versions::Report v1.05;
Net::LDAP v0.33;
Net::LDAP::ASN v0.03;
Net::LDAP::Bind v1.02;
Net::LDAP::Constant v0.04;
Net::LDAP::Entry v0.22;
Net::LDAP::Filter v0.14;
Net::LDAP::Message v1.08;
Net::LDAP::Search v0.10;
Net::LDAP::Util v0.10;
overload v1.04;
Params::Validate v0.77;
POSIX v1.09;
re v0.05;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT::Araknos::TicketTemplates v0.11;
RT::FM v2.2.0RC3;
RT::Interface::Email v1.02;
RTx::AssetTracker v0.0.0;
Scalar::Util v1.18;
SelectSaver v1.01;
Socket v1.78;
Storable v2.15;
strict v1.03;
Symbol v1.06;
Sys::Syslog v0.13;
Text::Autoformat v1.13;
Text::Quoted v2.05;
Text::Reform v1.11;
Text::Tabs v2005.0824;
Text::Template v1.44;
Text::Wrapper v1.000;
Tie::Hash v1.02;
Time::HiRes v1.86;
Time::JulianDay v2003.1125;
Time::Local v1.11;
Time::ParseDate v2003.1126;
Time::Timezone v2003.0211;
Time::Zone v2.22;
UNIVERSAL v1.01;
URI v1.35;
URI::Escape v3.28;
URI::URL v5.03;
URI::WithBase v2.19;
utf8 v1.06;
vars v1.01;
Want v0.09;
warnings v1.05;
warnings::register v1.01;
XSLoader v0.06;
Thaks in advance for any help,
Regards
Gianfranco Samuele
System
g.samuele at araknos.it
********************
Araknos Srl - http://www.araknos.it/
Bologna (Italy) - V. P.Miliani 7a 40132
tel. +39-051-403001 fax +39-051-4144154
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