[rt-users] Second Instance Of RT (for branding purposes)

[Doug Eubanks]

I disabled the new brand, using just the old brand (but with the script
changes we made) and it's still using the settings for the new brand.

Something about environment variable we are setting is constantly getting
set to the new brand, no matter which brand you try to use.

I've had our local perl guru double check my changes and I've set them
according to your notes.  I believe that either there is one crucial step
that we've overlooked, or that there is something particular about my
httpd.conf that's not working right (PerlSetVar statements, etc).

Just as a test yesterday, I separated the log files for each name based
virtual server to make sure that we were being served from the right server
instance, and depending on which URL I used, the correct log file was
showing activity.

Sincerely,
Doug Eubanks
admin at dougware.net


On Wed, Feb 25, 2009 at 4:42 AM, Raed El-Hames <rfh at vialtus.com> wrote:

> Morning Doug;
>
> If you can test it, can you comment out the entry for the brand y in
> httpd.conf , ie start up with just brand x and see what you get, just to
> make sure your settings are correct for brand x ..
> Always remember to restart httpd.
>
> Regards;
> Roy
>
> Doug Eubanks wrote:
>
>> Yes, they have different webmuxes (webmux.pl and webmux-brandy.pl).
>>
>> It appears the ENV['SERVER'] is always matching webmux-brandy.pl, even
>> though the /tmp/foo file shows different entries.
>>
>> Could a MasonDataCacheDefaults setting, or a mod_perl setting cause the
>> RT.pm to use the "first" loaded $ENV['SERVER'] string?  I'm so confused?
>>
>> Sincerely,
>> Doug Eubanks
>> admin at dougware.net <mailto:admin at dougware.net>
>>
>>
>> On Tue, Feb 24, 2009 at 12:10 PM, Raed El-Hames <rfh at vialtus.com <mailto:
>> rfh at vialtus.com>> wrote:
>>
>>    And is RT calling the right RT_SiteConfig ??
>>    I am guessing you have modified each RT_SiteConfig per brand??
>>    what do you get when you restart apache and when you browse to
>>    each instance??
>>
>>    Roy
>>
>>    Doug Eubanks wrote:
>>
>>        That's what I have, two different webmux.pl files...
>>
>>        They are in the same /opt/rt3/bin folder...
>>
>>        The old brand is called webmux.pl, the new brand is called
>>        webmux-brandy.pl
>>
>>        They are called in httpd.conf with these two separate lines in
>>        their respective host entries...
>>        PerlRequire /opt/rt3/bin/webmux-brandy.pl
>>        PerlRequire /opt/rt3/bin/webmux.pl
>>
>>        Sincerely,
>>        Doug Eubanks
>>        admin at dougware.net <mailto:admin at dougware.net>
>>        <mailto:admin at dougware.net <mailto:admin at dougware.net>>
>>
>>
>>
>>
>>
>
> --
>
> *Roy El-hames *
>
> ISP Systems
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