[rt-users] Problem for new users in RT 3.8.2 " RT could not load avalid user"

[L B]

Yes I still have this queue. Maybe is it related to LDAP
authentication ? I enabled LDAP in 3.8.2 with
RT-Authen-ExternalAuth-0.08_01 plugin.

Regarding mailgate, it's a simple usage : I get emails from a mailbox
with pop and pass them through mailgate. Then it creates a ticket in
"incoming" queue.


On Wed, Feb 25, 2009 at 6:57 PM, Jay R. Ashworth
<baylink at sprint.blackberry.net> wrote:
> Is that queue still called 'incoming' in 3.8.2?
>
> What's your mailgate aimed at?
>
> ---
> via Blackberry
>
> -----Original Message-----
> From: L B <bertignac at gmail.com>
>
> Date: Wed, 25 Feb 2009 18:54:47
> To: <RT-Users at lists.bestpractical.com>
> Subject: [rt-users] Problem for new users in RT 3.8.2 " RT could not load a
>        valid user"
>
>
> Hello,
>
>  Since my migration from 3.6.6 to 3.8.2, I get this message for
> requests from new users :
>
> RT could not load a valid user, and RT's configuration does not allow
> for the creation of a new user for this email (xxxx.xxxx at xxx.com).
>
> You might need to grant 'Everyone' the right 'CreateTicket' for the
> queue incoming.
>
>
> And of course, I have this right on the "incoming" queue. How can I fix this ?
>
> Thanks!
> --
> L.B.
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-- 
L.B.