[rt-users] Problem for new users in RT 3.8.2 " RT could not load avalid user"

[Calvin Chiang]

Hi

i did a new install onto 3.8.2
I'm pretty sure i had this problem when my LDAP access user had not been 
given the correct rights etc.

Are the users getting the bouncebacks on an LDAP system? if not you'll 
need to set the value below to 1. (you'll find this in your 
RT_SiteConfig.pm)


# If this is set to 1, then users should be autocreated by RT
# as internal users if they fail to authenticate from an
# external service.
Set($AutoCreateNonExternalUsers,    0);


Calvin



L B wrote:
> Yes I still have this queue. Maybe is it related to LDAP
> authentication ? I enabled LDAP in 3.8.2 with
> RT-Authen-ExternalAuth-0.08_01 plugin.
>
> Regarding mailgate, it's a simple usage : I get emails from a mailbox
> with pop and pass them through mailgate. Then it creates a ticket in
> "incoming" queue.
>
>
> On Wed, Feb 25, 2009 at 6:57 PM, Jay R. Ashworth
> <baylink at sprint.blackberry.net> wrote:
>   
>> Is that queue still called 'incoming' in 3.8.2?
>>
>> What's your mailgate aimed at?
>>
>> ---
>> via Blackberry
>>
>> -----Original Message-----
>> From: L B <bertignac at gmail.com>
>>
>> Date: Wed, 25 Feb 2009 18:54:47
>> To: <RT-Users at lists.bestpractical.com>
>> Subject: [rt-users] Problem for new users in RT 3.8.2 " RT could not load a
>>        valid user"
>>
>>
>> Hello,
>>
>>  Since my migration from 3.6.6 to 3.8.2, I get this message for
>> requests from new users :
>>
>> RT could not load a valid user, and RT's configuration does not allow
>> for the creation of a new user for this email (xxxx.xxxx at xxx.com).
>>
>> You might need to grant 'Everyone' the right 'CreateTicket' for the
>> queue incoming.
>>
>>
>> And of course, I have this right on the "incoming" queue. How can I fix this ?
>>
>> Thanks!
>> --
>> L.B.
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>     
>
>
>
>   

-- 
Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.com



______________________________________________________________________
"Utilyx" is the trading name of "Utilyx Limited" and "Utilyx Risk Management Limited" (URML). URML is authorised and regulated by the Financial Services Authority (FSA). This message contains information that may be privileged or confidential and is the property of Utilyx. It is intended only for the person to whom it is addressed. No confidentiality or privilege is waived or lost by any mistransmission. Any views or opinions expressed in this message are solely those of the author and do not necessarily represent those of Utilyx. Unless otherwise stated, any pricing information given in this message is indicative only and does not constitute an offer to deal at any price quoted. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
______________________________________________________________________
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090226/4cace058/attachment.htm>