[rt-users] A little Scrip help

[Kenneth Crocker]

Aaron,


	You need to turn on TransactionBatch in your RT_SiteConfig.pm file in 
/RTHOME/etc directory. That should allow you to use that stage option.


Kenn
LBNL

On 2/26/2009 10:33 AM, Aaron Guise wrote:
> If set to transaction batch which is marked Transaction Batch(Disabled) 
> it seems the script is just disabled as no email is sent.
> 
> On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish Bassaliel 
> <c_apotla at qualcomm.com <mailto:c_apotla at qualcomm.com>> wrote:
> 
> 
>     ________________________________________
>     From: Potla, Ashish Bassaliel
>     Sent: Thursday, February 26, 2009 5:59 PM
>     To: Aaron Guise
>     Subject: RE: [rt-users] A little Scrip help
> 
>     Is the scrip set to 'Transaction Batch' or 'Transaction Create'?
>     Set it to Transaction Batch.
> 
>     -Ashish
>     ________________________________________
>     From: rt-users-bounces at lists.bestpractical.com
>     <mailto:rt-users-bounces at lists.bestpractical.com>
>     [rt-users-bounces at lists.bestpractical.com
>     <mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of
>     Aaron Guise [aaron at guise.net.nz <mailto:aaron at guise.net.nz>]
>     Sent: Thursday, February 26, 2009 4:02 PM
>     To: rt-users at lists.bestpractical.com
>     <mailto:rt-users at lists.bestpractical.com>
>     Subject: [rt-users] A little Scrip help
> 
>     Hi,
> 
>     I have implemented a scrip to notify the owner in the event someone
>     else merges data into one of their tickets.  All works well but alas
>     it actually sends the notification twice.  There is probably a real
>     simple answer but it is baffling me.  Have just ignored it the last
>     few months but now I am a little beyond that.
> 
>     The scrip used is noted below;
> 
>     my $txn = $self->TransactionObj;
>     return undef unless $txn->Type =~ /^AddLink$/i;
>     return undef unless $txn->Field =~ /^MergedInto$/i;
>     return 1;
> 
>     Any assistance in stopping this will be greatly appreciated.
> 
>     --
>     Regards
> 
>     Aaron
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