[rt-users] A little Scrip help

[Aaron Guise]

On Fri, Feb 27, 2009 at 9:46 AM, Aaron Guise <aaron at guise.net.nz> wrote:

> Hi,
>
> I have just now amended our RT_SiteConfig with Set($UseTransactionBatch,
> 1);
>
> Unfortunately it still triggered two emails.  The scrip itself is set to
> use transaction batch.
>
>
> *Regards,*
>
> *Aaron Guise
> 027 212 6638
> aaron at guise.net.nz
>  *
>
>
>
> On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker <KFCrocker at lbl.gov>wrote:
>
>> Aaron,
>>
>>
>>        You need to turn on TransactionBatch in your RT_SiteConfig.pm file
>> in /RTHOME/etc directory. That should allow you to use that stage option.
>>
>>
>> Kenn
>> LBNL
>>
>> On 2/26/2009 10:33 AM, Aaron Guise wrote:
>>
>>> If set to transaction batch which is marked Transaction Batch(Disabled)
>>> it seems the script is just disabled as no email is sent.
>>>
>>> On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish Bassaliel <
>>> c_apotla at qualcomm.com <mailto:c_apotla at qualcomm.com>> wrote:
>>>
>>>
>>>    ________________________________________
>>>    From: Potla, Ashish Bassaliel
>>>    Sent: Thursday, February 26, 2009 5:59 PM
>>>    To: Aaron Guise
>>>    Subject: RE: [rt-users] A little Scrip help
>>>
>>>    Is the scrip set to 'Transaction Batch' or 'Transaction Create'?
>>>    Set it to Transaction Batch.
>>>
>>>    -Ashish
>>>    ________________________________________
>>>    From: rt-users-bounces at lists.bestpractical.com
>>>    <mailto:rt-users-bounces at lists.bestpractical.com>
>>>    [rt-users-bounces at lists.bestpractical.com
>>>    <mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of
>>>    Aaron Guise [aaron at guise.net.nz <mailto:aaron at guise.net.nz>]
>>>    Sent: Thursday, February 26, 2009 4:02 PM
>>>    To: rt-users at lists.bestpractical.com
>>>    <mailto:rt-users at lists.bestpractical.com>
>>>    Subject: [rt-users] A little Scrip help
>>>
>>>    Hi,
>>>
>>>    I have implemented a scrip to notify the owner in the event someone
>>>    else merges data into one of their tickets.  All works well but alas
>>>    it actually sends the notification twice.  There is probably a real
>>>    simple answer but it is baffling me.  Have just ignored it the last
>>>    few months but now I am a little beyond that.
>>>
>>>    The scrip used is noted below;
>>>
>>>    my $txn = $self->TransactionObj;
>>>    return undef unless $txn->Type =~ /^AddLink$/i;
>>>    return undef unless $txn->Field =~ /^MergedInto$/i;
>>>    return 1;
>>>
>>>    Any assistance in stopping this will be greatly appreciated.
>>>
>>>    --
>>>    Regards
>>>
>>>    Aaron
>>>    _______________________________________________
>>>    http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>>    Community help: http://wiki.bestpractical.com
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>>>
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>>>
>>>
>>>
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>>
>>
>
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