[rt-users] User given Administrator Privelages - Still can't make changes

[Kenneth Crocker]

Ryan,


	Are you talking about a specific User or a specific type of user, like 
AdminCc or Oqner, or even a User-defined group? The rights for Custom 
Fields are in two ares. First is the ability to just create one and 
define it in terms of what can be entered (ie. select on value and THOSE 
values allowed) and in that area you can also grant the right for a 
user-defined group to be able to just "SeeCustomField" and to 
"ModifyCustomField". The right to "ModifyCustomField" is talking about a 
user (member of a user-defined group) modifying the value in that CF ON 
A TICKET only. To get to that right, you navigate thus 
Configuration->Custom Fields then either select the CF you want to 
modify (in terms of definition, types of entry, remove/add values) or 
click "New Custom Field" and then go about defining what you want for 
that CF.
	The other area of CF rights is for how the CF relates to a Queue. This 
is where you "Apply" the CF to a specific Queue and then determine what 
rights a certain group has in terms of that CF. You can also do this for 
Users, but if you have a lot of users, this can extremely time-consuming 
when it comes to maintenance. You navigate to this the same way, except 
you use "Applies To" and then "Group Rights" to apply the CF to a 
Queue(s) and set the rights.
      In our installation, we do not let anyone mess with "GLobal" CF's 
except the RT Administrator. For CF's that are Queue-Specific, we let 
the Queue Manager (the ADminCc Watcher) have that right.
      I hope this has been a help.


Kenn
LBNL

On 2/24/2009 9:53 AM, Ryan Stepalavich wrote:
> We need the user to be able to add Ticket Custom Fields for queues. 
> (Configuration/Queues/*Queue*/Ticket Custom Fields).
>