[rt-users] Fwd: A little Scrip help
Kenneth Crocker
KFCrocker at lbl.gov
Thu Feb 26 18:57:28 EST 2009
Aaron,
Are the persons getting the Email in more than 1 role? FOr example; If
I am the Requestor & the Owner and someone merges a ticket into mine am
I getting 1 email as requestor and 1 as owner? Just a thought.
Kenn
LBNL
On 2/26/2009 3:17 PM, Aaron Guise wrote:
>
>
> ---------- Forwarded message ----------
> From: *Aaron Guise* <aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> Date: Fri, Feb 27, 2009 at 12:17 PM
> Subject: Re: [rt-users] A little Scrip help
> To: Kenneth Crocker <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>
>
>
> Yeah, Have double checked all of those scrips/templates again. The only
> one that nets an output matching that is the MergeNotifier Template.
> Looking in the RT interface for the ticket it shows that the same email
> sent twice one second apart.
>
> I even disabled a whole bunch of other scrips which may have sent a
> duplicate message but still to no avail. This just shouldn't be
> happening from what I can tell.
>
> *Regards,*
>
> *Aaron Guise
> 027 212 6638
> aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> *
>
>
>
> On Fri, Feb 27, 2009 at 10:56 AM, Kenneth Crocker <KFCrocker at lbl.gov
> <mailto:KFCrocker at lbl.gov>> wrote:
>
> Aaron,
>
>
> Check to see if there are other scrips that are initiated
> with an owner change or ticket creation, etc. Is the template
> wording the same? Perhaps different wording for templates used by
> different scrips will give you a clue.
>
>
> Kenn
> LBNL
>
>
> On 2/26/2009 12:46 PM, Aaron Guise wrote:
>
> Hi,
>
> I have just now amended our RT_SiteConfig with
> Set($UseTransactionBatch, 1);
>
> Unfortunately it still triggered two emails. The scrip itself
> is set to use transaction batch. I have posted a screenshot here
> with the whole configuration of that particular scrip.
>
>
> *Regards,*
>
> *Aaron Guise
> 027 212 6638
> aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> *
>
>
>
>
> On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker
> <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>> wrote:
>
> Aaron,
>
>
> You need to turn on TransactionBatch in your
> RT_SiteConfig.pm
> file in /RTHOME/etc directory. That should allow you to use that
> stage option.
>
>
> Kenn
> LBNL
>
>
> On 2/26/2009 10:33 AM, Aaron Guise wrote:
>
> If set to transaction batch which is marked Transaction
> Batch(Disabled) it seems the script is just disabled as
> no email
> is sent.
>
> On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish Bassaliel
> <c_apotla at qualcomm.com <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com <mailto:c_apotla at qualcomm.com>>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>>>>
>
> wrote:
>
>
> ________________________________________
> From: Potla, Ashish Bassaliel
> Sent: Thursday, February 26, 2009 5:59 PM
> To: Aaron Guise
> Subject: RE: [rt-users] A little Scrip help
>
> Is the scrip set to 'Transaction Batch' or
> 'Transaction Create'?
> Set it to Transaction Batch.
>
> -Ashish
> ________________________________________
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> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>>] On Behalf Of
> Aaron Guise [aaron at guise.net.nz
> <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>]
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> Sent: Thursday, February 26, 2009 4:02 PM
> To: rt-users at lists.bestpractical.com
> <mailto:rt-users at lists.bestpractical.com>
> <mailto:rt-users at lists.bestpractical.com
> <mailto:rt-users at lists.bestpractical.com>>
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> <mailto:rt-users at lists.bestpractical.com
> <mailto:rt-users at lists.bestpractical.com>>>
>
> Subject: [rt-users] A little Scrip help
>
> Hi,
>
> I have implemented a scrip to notify the owner in the
> event
> someone
> else merges data into one of their tickets. All works
> well
> but alas
> it actually sends the notification twice. There is
> probably
> a real
> simple answer but it is baffling me. Have just ignored it
> the last
> few months but now I am a little beyond that.
>
> The scrip used is noted below;
>
> my $txn = $self->TransactionObj;
> return undef unless $txn->Type =~ /^AddLink$/i;
> return undef unless $txn->Field =~ /^MergedInto$/i;
> return 1;
>
> Any assistance in stopping this will be greatly
> appreciated.
>
> --
> Regards
>
> Aaron
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