[rt-users] Fwd: A little Scrip help

[Aaron Guise]

---------- Forwarded message ----------
From: Aaron Guise <aaron at guise.net.nz>
Date: Fri, Feb 27, 2009 at 12:17 PM
Subject: Re: [rt-users] A little Scrip help
To: Kenneth Crocker <KFCrocker at lbl.gov>


Yeah, Have double checked all of those scrips/templates again.  The only one
that nets an output matching that is the MergeNotifier Template.  Looking in
the RT interface for the ticket it shows that the same email sent twice one
second apart.

I even disabled a whole bunch of other scrips which may have sent a
duplicate message but still to no avail. This just shouldn't be happening
from what I can tell.

*Regards,*

*Aaron Guise
027 212 6638
aaron at guise.net.nz
 *



On Fri, Feb 27, 2009 at 10:56 AM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

> Aaron,
>
>
>        Check to see if there are other scrips that are initiated with an
> owner change or ticket creation, etc. Is the template wording the same?
> Perhaps different wording for templates used by different scrips will give
> you a clue.
>
>
> Kenn
> LBNL
>
> On 2/26/2009 12:46 PM, Aaron Guise wrote:
>
>> Hi,
>>
>> I have just now amended our RT_SiteConfig with Set($UseTransactionBatch,
>> 1);
>>
>> Unfortunately it still triggered two emails.  The scrip itself is set to
>> use transaction batch. I have posted a screenshot here with the whole
>> configuration of that particular scrip.
>>
>>
>>    *Regards,*
>>
>>    *Aaron Guise
>>    027 212 6638
>>    aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>>     *
>>
>>
>>
>> On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker <KFCrocker at lbl.gov<mailto:
>> KFCrocker at lbl.gov>> wrote:
>>
>>    Aaron,
>>
>>
>>           You need to turn on TransactionBatch in your RT_SiteConfig.pm
>>    file in /RTHOME/etc directory. That should allow you to use that
>>    stage option.
>>
>>
>>    Kenn
>>    LBNL
>>
>>
>>    On 2/26/2009 10:33 AM, Aaron Guise wrote:
>>
>>        If set to transaction batch which is marked Transaction
>>        Batch(Disabled) it seems the script is just disabled as no email
>>        is sent.
>>
>>        On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish Bassaliel
>>        <c_apotla at qualcomm.com <mailto:c_apotla at qualcomm.com>
>>        <mailto:c_apotla at qualcomm.com <mailto:c_apotla at qualcomm.com>>>
>>        wrote:
>>
>>
>>           ________________________________________
>>           From: Potla, Ashish Bassaliel
>>           Sent: Thursday, February 26, 2009 5:59 PM
>>           To: Aaron Guise
>>           Subject: RE: [rt-users] A little Scrip help
>>
>>           Is the scrip set to 'Transaction Batch' or 'Transaction Create'?
>>           Set it to Transaction Batch.
>>
>>           -Ashish
>>           ________________________________________
>>           From: rt-users-bounces at lists.bestpractical.com
>>        <mailto:rt-users-bounces at lists.bestpractical.com>
>>           <mailto:rt-users-bounces at lists.bestpractical.com
>>        <mailto:rt-users-bounces at lists.bestpractical.com>>
>>
>>           [rt-users-bounces at lists.bestpractical.com
>>        <mailto:rt-users-bounces at lists.bestpractical.com>
>>           <mailto:rt-users-bounces at lists.bestpractical.com
>>        <mailto:rt-users-bounces at lists.bestpractical.com>>] On Behalf Of
>>           Aaron Guise [aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>>        <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>]
>>
>>
>>           Sent: Thursday, February 26, 2009 4:02 PM
>>           To: rt-users at lists.bestpractical.com
>>        <mailto:rt-users at lists.bestpractical.com>
>>           <mailto:rt-users at lists.bestpractical.com
>>        <mailto:rt-users at lists.bestpractical.com>>
>>
>>           Subject: [rt-users] A little Scrip help
>>
>>           Hi,
>>
>>           I have implemented a scrip to notify the owner in the event
>>        someone
>>           else merges data into one of their tickets.  All works well
>>        but alas
>>           it actually sends the notification twice.  There is probably
>>        a real
>>           simple answer but it is baffling me.  Have just ignored it
>>        the last
>>           few months but now I am a little beyond that.
>>
>>           The scrip used is noted below;
>>
>>           my $txn = $self->TransactionObj;
>>           return undef unless $txn->Type =~ /^AddLink$/i;
>>           return undef unless $txn->Field =~ /^MergedInto$/i;
>>           return 1;
>>
>>           Any assistance in stopping this will be greatly appreciated.
>>
>>           --
>>           Regards
>>
>>           Aaron
>>           _______________________________________________
>>
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>           Community help: http://wiki.bestpractical.com
>>           Commercial support: sales at bestpractical.com
>>        <mailto:sales at bestpractical.com>
>>           <mailto:sales at bestpractical.com <mailto:sales at bestpractical.com
>> >>
>>
>>
>>
>>           Discover RT's hidden secrets with RT Essentials from O'Reilly
>>        Media.
>>           Buy a copy at http://rtbook.bestpractical.com
>>
>>
>>
>>
>>  ------------------------------------------------------------------------
>>
>>
>>        _______________________________________________
>>        http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>        Community help: http://wiki.bestpractical.com
>>        Commercial support: sales at bestpractical.com
>>        <mailto:sales at bestpractical.com>
>>
>>
>>        Discover RT's hidden secrets with RT Essentials from O'Reilly
>>        Media. Buy a copy at http://rtbook.bestpractical.com
>>
>>
>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090227/d92389fe/attachment.htm>