[rt-users] Tracking a bug with WYSIWYG editor and IE7

[Alex Young]

I am using pretty much the same as you, except I'm running IE7 on Vista.

Michael, do oyu still have this bug if you disable RTFM?

I can reproduce the error consistantly whenever I hit reply/comment to a specific transaction. Depending on which transaction I reply/comment on changes the site that the data is truncated. Doesnt matter how much more I type into the reply/comment, each transaction also truncated at the same bytes regardless.

The Javascript errors I had in IE had nothing to do with this bug. I fixed it my removing the references to scriptalicous.js and prototype.js in the modified header from the RTx-EmailCompletion header.

-----Original Message-----
From: Michael Finn [mailto:mfinn at nbutexas.com] 
Sent: 25 February 2009 20:59
To: Alex Young; rt-users at lists.bestpractical.com
Subject: Tracking a bug with WYSIWYG editor and IE7

The only extension I have is RTFM. More specs:
RT-3.8.2
RTFM-2.4.1
MySQL 5.0.67 (external server)
IE 7.0.5730.11 on WinXP SP3
IE7 Add-ons don't apply, because I experienced the same issue in IE7 "safe mode" ('iexplore -extoff').

I'm baffled.

> -----Original Message-----
> From: Alex Young [mailto:alexyoung at scoutsolutions.co.uk]
> Sent: Wednesday, February 25, 2009 12:38 PM
> To: Michael Finn; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Trying to track a bug with WYSIWYG editor,IE7
> and RTx-EmailCompletion
> 
> Hmmm... odd that I dont get the error when I remove RTx-
> EmailCompletion, but you're not using it. What other extensions are you
> using? Do you still get this problem if they are disabled?
> 
> Mine is getting truncated at 319 characters on every one. I never
> noticed it before.
> 
> Looks like my JavaScript error is unrelated. Its a RTx-EmailCompletion
> specific error that, so nothing to do with the truncation.
> 
> 
> ================================================
> MIME-Version: 1.0
> X-Mailer: MIME-tools 5.427 (Entity 5.427)
> Content-Disposition: inline
> Content-Type: text/html; charset="UTF-8"
> Content-Transfer-Encoding: binary
> X-RT-Original-Encoding: utf-8
> RT-Send-CC:
> Content-Length: 319
> 
> <p>Does it do it when inserting content fro
> m the previous page?</p>
> <p>On Wed Feb 25 14:58:45 2009, ayoung wrote:
> <br />
> > T
> his is a
> lon
> g winded reply to see if IE will br
> eak
>  with the WYSIWYG <br /
> >
> &
> gt; editor yet <br />
> > again. <br />
> > <br />
> >
>  I
> cant understand why it breaks. <br />
> &g
> t
> ;
> ================================================
> 
> 
> -----Original Message-----
> From: Michael Finn [mailto:mfinn at nbutexas.com]
> Sent: 25 February 2009 18:26
> To: Alex Young; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Trying to track a bug with WYSIWYG editor,IE7
> and RTx-EmailCompletion
> 
> Alex,
> 
> I've observed the same kind of behavior when I use the "New ticket in"
> button at the top, but not when I enter a comment or reply.
> Additionally, my text is truncated at 55 characters.  I'm having this
> issue in IE7, but not Firefox 3.  I don't get JavaScript errors in
> either browser.
> 
> I do not use RTx-EmailCompletion, however.  Here's an example of what
> I'm seeing (with headers):
> =================
> MIME-Version: 1.0
> Content-Type: text/html; charset="UTF-8"
> X-Mailer: MIME-tools 5.427 (Entity 5.427)
> Content-Disposition: inline
> Content-Transfer-Encoding: binary
> X-RT-Original-Encoding: utf-8
> Content-Length: 55
> 
> <p>K
> . Tibbels PC&
> nbsp;won't boot.  &quot
> ;Strik
> =================
> 
> Mike
> -----------------
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Alex Young
> Sent: Wednesday, February 25, 2009 10:45 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 and
> RTx-EmailCompletion
> 
> Hi,
>           I'm trying to track down a bug I am experiencing with RT, its
> WYSIWYG editor, IE7 and RTx-EmailCompletion.
> 
> On my install when RT inserts content automatically into the body of
> the WYSIWYG editor.
> 
> I only get this error when using Internet Explorer 7 (Haven't tried
> other IE versions). Firefox doesn't suffer.
> 
> If I insert and RTFM article, my user signature (set under users
> preferences), or hit reply/comment on a ticket transaction it posts the
> info correct into the WYSIWYG editor window. When submitting that page
> the transaction content randomly inserts spaces, line breaks, and chops
> off the end of the content.
> 
> If I disable RTx-EmailCompletion it works fine.
> 
> I also have a JavaScript error in IE7 when RTx-EmailCompletion is
> enabled;
> Line: 2
> Char: 1
> Error: Syntax error
> Code: 0
> 
> This error shows on every page. Looks like it's a problem with RTx-
> EmailCompletion. It doesn't give a JS error in Firefox.
> 
> Has anyone else had this problem or been able to fix it?