[rt-users] Tracking a bug with WYSIWYG editor and IE7

[Michael Finn]

I just tried it with RTFM disabled, and got the same results:
=============
Subject: 3rd test of RT in IE7
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55

<p>I
've disabled 
RTFM to test the IE7 pr
oblem 
=============

> -----Original Message-----
> From: Alex Young [mailto:alexyoung at scoutsolutions.co.uk]
> Sent: Friday, February 27, 2009 5:04 AM
> To: Michael Finn; rt-users at lists.bestpractical.com
> Subject: RE: Tracking a bug with WYSIWYG editor and IE7
> 
> I am using pretty much the same as you, except I'm running IE7 on
> Vista.
> 
> Michael, do oyu still have this bug if you disable RTFM?
> 
> I can reproduce the error consistantly whenever I hit reply/comment to
> a specific transaction. Depending on which transaction I reply/comment
> on changes the site that the data is truncated. Doesnt matter how much
> more I type into the reply/comment, each transaction also truncated at
> the same bytes regardless.
> 
> The Javascript errors I had in IE had nothing to do with this bug. I
> fixed it my removing the references to scriptalicous.js and
> prototype.js in the modified header from the RTx-EmailCompletion
> header.
> 
> -----Original Message-----
> From: Michael Finn [mailto:mfinn at nbutexas.com]
> Sent: 25 February 2009 20:59
> To: Alex Young; rt-users at lists.bestpractical.com
> Subject: Tracking a bug with WYSIWYG editor and IE7
> 
> The only extension I have is RTFM. More specs:
> RT-3.8.2
> RTFM-2.4.1
> MySQL 5.0.67 (external server)
> IE 7.0.5730.11 on WinXP SP3
> IE7 Add-ons don't apply, because I experienced the same issue in IE7
> "safe mode" ('iexplore -extoff').
> 
> I'm baffled.
> 
> > -----Original Message-----
> > From: Alex Young [mailto:alexyoung at scoutsolutions.co.uk]
> > Sent: Wednesday, February 25, 2009 12:38 PM
> > To: Michael Finn; rt-users at lists.bestpractical.com
> > Subject: RE: [rt-users] Trying to track a bug with WYSIWYG editor,IE7
> > and RTx-EmailCompletion
> >
> > Hmmm... odd that I dont get the error when I remove RTx-
> > EmailCompletion, but you're not using it. What other extensions are
> you
> > using? Do you still get this problem if they are disabled?
> >
> > Mine is getting truncated at 319 characters on every one. I never
> > noticed it before.
> >
> > Looks like my JavaScript error is unrelated. Its a RTx-
> EmailCompletion
> > specific error that, so nothing to do with the truncation.
> >
> >
> > ================================================
> > MIME-Version: 1.0
> > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > Content-Disposition: inline
> > Content-Type: text/html; charset="UTF-8"
> > Content-Transfer-Encoding: binary
> > X-RT-Original-Encoding: utf-8
> > RT-Send-CC:
> > Content-Length: 319
> >
> > <p>Does it do it when inserting content fro
> > m the previous page?</p>
> > <p>On Wed Feb 25 14:58:45 2009, ayoung wrote:
> > <br />
> > > T
> > his is a
> > lon
> > g winded reply to see if IE will br
> > eak
> >  with the WYSIWYG <br /
> > >
> > &
> > gt; editor yet <br />
> > > again. <br />
> > > <br />
> > >
> >  I
> > cant understand why it breaks. <br />
> > &g
> > t
> > ;
> > ================================================
> >
> >
> > -----Original Message-----
> > From: Michael Finn [mailto:mfinn at nbutexas.com]
> > Sent: 25 February 2009 18:26
> > To: Alex Young; rt-users at lists.bestpractical.com
> > Subject: RE: [rt-users] Trying to track a bug with WYSIWYG editor,IE7
> > and RTx-EmailCompletion
> >
> > Alex,
> >
> > I've observed the same kind of behavior when I use the "New ticket
> in"
> > button at the top, but not when I enter a comment or reply.
> > Additionally, my text is truncated at 55 characters.  I'm having this
> > issue in IE7, but not Firefox 3.  I don't get JavaScript errors in
> > either browser.
> >
> > I do not use RTx-EmailCompletion, however.  Here's an example of what
> > I'm seeing (with headers):
> > =================
> > MIME-Version: 1.0
> > Content-Type: text/html; charset="UTF-8"
> > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > Content-Disposition: inline
> > Content-Transfer-Encoding: binary
> > X-RT-Original-Encoding: utf-8
> > Content-Length: 55
> >
> > <p>K
> > . Tibbels PC&
> > nbsp;won't boot.  &quot
> > ;Strik
> > =================
> >
> > Mike
> > -----------------
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of Alex Young
> > Sent: Wednesday, February 25, 2009 10:45 AM
> > To: rt-users at lists.bestpractical.com
> > Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 and
> > RTx-EmailCompletion
> >
> > Hi,
> >           I'm trying to track down a bug I am experiencing with RT,
> its
> > WYSIWYG editor, IE7 and RTx-EmailCompletion.
> >
> > On my install when RT inserts content automatically into the body of
> > the WYSIWYG editor.
> >
> > I only get this error when using Internet Explorer 7 (Haven't tried
> > other IE versions). Firefox doesn't suffer.
> >
> > If I insert and RTFM article, my user signature (set under users
> > preferences), or hit reply/comment on a ticket transaction it posts
> the
> > info correct into the WYSIWYG editor window. When submitting that
> page
> > the transaction content randomly inserts spaces, line breaks, and
> chops
> > off the end of the content.
> >
> > If I disable RTx-EmailCompletion it works fine.
> >
> > I also have a JavaScript error in IE7 when RTx-EmailCompletion is
> > enabled;
> > Line: 2
> > Char: 1
> > Error: Syntax error
> > Code: 0
> >
> > This error shows on every page. Looks like it's a problem with RTx-
> > EmailCompletion. It doesn't give a JS error in Firefox.
> >
> > Has anyone else had this problem or been able to fix it?