[rt-users] Fwd: A little Scrip help
Aaron Guise
aaron at guise.net.nz
Fri Feb 27 14:12:59 EST 2009
I will definitely look at tweaking that scrip as you mentioned. I'll let
you know whether I happen to get it nailed.
On Sat, Feb 28, 2009 at 6:25 AM, Potla, Ashish Bassaliel <
c_apotla at qualcomm.com> wrote:
> Hi,
> When you merge two tickets , I think the condition you have defined is
> evaluating to a true condition for both the tickets individually.
> When the action that is 'notify owner' takes place, in both cases the
> ticket that is retrieved by ID will be the same as the tickets are now
> merged(Merged tickets have same ID numbers,the one into which you merged a
> ticket into).
>
> Anyways, try tweaking the condition a bit so that when two tickets are
> merged, the condition evaluates true only to one of them, preferably the one
> into which a ticket is merged.
>
> -Ashish
> ________________________________________
> From: rt-users-bounces at lists.bestpractical.com [
> rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker [
> KFCrocker at lbl.gov]
> Sent: Friday, February 27, 2009 10:50 PM
> To: Aaron Guise
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Fwd: A little Scrip help
>
> Aaron,
>
>
> Well, I'm at a loss as well. Sorry.
>
>
> Kenn
> LBNL
>
> On 2/26/2009 4:58 PM, Aaron Guise wrote:
> > I thought of this scenario already, but I created the ticket from
> > another external email address which is separate from my work one which
> > RT Responds to. I am the owner of the ticket data is merged with and
> > hence I get one email but I have a feeling it may be emailing twice as
> > there is two tickets which become one and effectively I become the owner
> > of both.
> >
> > But it reports the ID# of the only remaining ticket in both emails.
> >
> > On Fri, Feb 27, 2009 at 12:57 PM, Kenneth Crocker <KFCrocker at lbl.gov
> > <mailto:KFCrocker at lbl.gov>> wrote:
> >
> > Aaron,
> >
> >
> > Are the persons getting the Email in more than 1 role? FOr
> > example; If I am the Requestor & the Owner and someone merges a
> > ticket into mine am I getting 1 email as requestor and 1 as owner?
> > Just a thought.
> >
> > Kenn
> > LBNL
> >
> >
> > On 2/26/2009 3:17 PM, Aaron Guise wrote:
> >
> >
> >
> > ---------- Forwarded message ----------
> > From: *Aaron Guise* <aaron at guise.net.nz
> > <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> > <mailto:aaron at guise.net.nz>>>
> > Date: Fri, Feb 27, 2009 at 12:17 PM
> > Subject: Re: [rt-users] A little Scrip help
> > To: Kenneth Crocker <KFCrocker at lbl.gov
> > <mailto:KFCrocker at lbl.gov> <mailto:KFCrocker at lbl.gov
> > <mailto:KFCrocker at lbl.gov>>>
> >
> >
> > Yeah, Have double checked all of those scrips/templates again.
> > The only one that nets an output matching that is the
> > MergeNotifier Template. Looking in the RT interface for the
> > ticket it shows that the same email sent twice one second apart.
> >
> > I even disabled a whole bunch of other scrips which may have
> > sent a duplicate message but still to no avail. This just
> > shouldn't be happening from what I can tell.
> >
> > *Regards,*
> >
> > *Aaron Guise
> > 027 212 6638
> > aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> > <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> > *
> >
> >
> >
> > On Fri, Feb 27, 2009 at 10:56 AM, Kenneth Crocker
> > <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> > <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>> wrote:
> >
> > Aaron,
> >
> >
> > Check to see if there are other scrips that are
> initiated
> > with an owner change or ticket creation, etc. Is the template
> > wording the same? Perhaps different wording for templates used
> by
> > different scrips will give you a clue.
> >
> >
> > Kenn
> > LBNL
> >
> >
> > On 2/26/2009 12:46 PM, Aaron Guise wrote:
> >
> > Hi,
> >
> > I have just now amended our RT_SiteConfig with
> > Set($UseTransactionBatch, 1);
> >
> > Unfortunately it still triggered two emails. The scrip
> > itself
> > is set to use transaction batch. I have posted a
> > screenshot here
> > with the whole configuration of that particular scrip.
> >
> >
> > *Regards,*
> >
> > *Aaron Guise
> > 027 212 6638
> > aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> > <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> > <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> > <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
> > *
> >
> >
> >
> >
> > On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker
> > <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> > <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>
> > <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> > <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>>> wrote:
> >
> > Aaron,
> >
> >
> > You need to turn on TransactionBatch in your
> > RT_SiteConfig.pm
> > file in /RTHOME/etc directory. That should allow you
> > to use that
> > stage option.
> >
> >
> > Kenn
> > LBNL
> >
> >
> > On 2/26/2009 10:33 AM, Aaron Guise wrote:
> >
> > If set to transaction batch which is marked
> > Transaction
> > Batch(Disabled) it seems the script is just
> > disabled as
> > no email
> > is sent.
> >
> > On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish
> > Bassaliel
> > <c_apotla at qualcomm.com
> > <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
> > <mailto:c_apotla at qualcomm.com>>
> > <mailto:c_apotla at qualcomm.com
> > <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
> > <mailto:c_apotla at qualcomm.com>>>
> > <mailto:c_apotla at qualcomm.com
> > <mailto:c_apotla at qualcomm.com>
> > <mailto:c_apotla at qualcomm.com
> > <mailto:c_apotla at qualcomm.com>> <mailto:c_apotla at qualcomm.com
> > <mailto:c_apotla at qualcomm.com>
> > <mailto:c_apotla at qualcomm.com
> > <mailto:c_apotla at qualcomm.com>>>>>
> >
> > wrote:
> >
> >
> > ________________________________________
> > From: Potla, Ashish Bassaliel
> > Sent: Thursday, February 26, 2009 5:59 PM
> > To: Aaron Guise
> > Subject: RE: [rt-users] A little Scrip help
> >
> > Is the scrip set to 'Transaction Batch' or
> > 'Transaction Create'?
> > Set it to Transaction Batch.
> >
> > -Ashish
> > ________________________________________
> > From: rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>
> > <mailto:rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>>
> > <mailto:rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>
> > <mailto:rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>>>
> >
> > <mailto:rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>
> > <mailto:rt-users-bounces at lists.bestpractical.com
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> > <mailto:rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>>>>
> >
> > [rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>
> > <mailto:rt-users-bounces at lists.bestpractical.com
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> > <mailto:rt-users-bounces at lists.bestpractical.com>>>
> >
> > <mailto:rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>
> > <mailto:rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>>
> > <mailto:rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>
> > <mailto:rt-users-bounces at lists.bestpractical.com
> > <mailto:rt-users-bounces at lists.bestpractical.com>>>>] On Behalf
> Of
> > Aaron Guise [aaron at guise.net.nz
> > <mailto:aaron at guise.net.nz>
> > <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> > <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> > <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
> > <mailto:aaron at guise.net.nz
> > <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> > <mailto:aaron at guise.net.nz>>
> > <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> > <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>>]
> >
> >
> > Sent: Thursday, February 26, 2009 4:02 PM
> > To: rt-users at lists.bestpractical.com
> > <mailto:rt-users at lists.bestpractical.com>
> > <mailto:rt-users at lists.bestpractical.com
> > <mailto:rt-users at lists.bestpractical.com>>
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> > <mailto:rt-users at lists.bestpractical.com>
> > <mailto:rt-users at lists.bestpractical.com
> > <mailto:rt-users at lists.bestpractical.com>>>
> > <mailto:rt-users at lists.bestpractical.com
> > <mailto:rt-users at lists.bestpractical.com>
> > <mailto:rt-users at lists.bestpractical.com
> > <mailto:rt-users at lists.bestpractical.com>>
> > <mailto:rt-users at lists.bestpractical.com
> > <mailto:rt-users at lists.bestpractical.com>
> > <mailto:rt-users at lists.bestpractical.com
> > <mailto:rt-users at lists.bestpractical.com>>>>
> >
> > Subject: [rt-users] A little Scrip help
> >
> > Hi,
> >
> > I have implemented a scrip to notify the owner
> > in the
> > event
> > someone
> > else merges data into one of their tickets.
> > All works
> > well
> > but alas
> > it actually sends the notification twice. There
> is
> > probably
> > a real
> > simple answer but it is baffling me. Have just
> > ignored it
> > the last
> > few months but now I am a little beyond that.
> >
> > The scrip used is noted below;
> >
> > my $txn = $self->TransactionObj;
> > return undef unless $txn->Type =~ /^AddLink$/i;
> > return undef unless $txn->Field =~
> /^MergedInto$/i;
> > return 1;
> >
> > Any assistance in stopping this will be greatly
> > appreciated.
> >
> > --
> > Regards
> >
> > Aaron
> > _______________________________________________
> >
> >
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