[rt-users] Fwd: A little Scrip help
Aaron Guise
aaron at guise.net.nz
Fri Feb 27 14:10:29 EST 2009
That makes two of us, anyway thanks for your assistance thusfar.
On Sat, Feb 28, 2009 at 6:20 AM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> Aaron,
>
>
> Well, I'm at a loss as well. Sorry.
>
>
> Kenn
> LBNL
>
> On 2/26/2009 4:58 PM, Aaron Guise wrote:
>
>> I thought of this scenario already, but I created the ticket from
>> another external email address which is separate from my work one which RT
>> Responds to. I am the owner of the ticket data is merged with and hence I
>> get one email but I have a feeling it may be emailing twice as there is two
>> tickets which become one and effectively I become the owner of both.
>> But it reports the ID# of the only remaining ticket in both emails.
>> On Fri, Feb 27, 2009 at 12:57 PM, Kenneth Crocker <KFCrocker at lbl.gov<mailto:
>> KFCrocker at lbl.gov>> wrote:
>>
>> Aaron,
>>
>>
>> Are the persons getting the Email in more than 1 role? FOr
>> example; If I am the Requestor & the Owner and someone merges a
>> ticket into mine am I getting 1 email as requestor and 1 as owner?
>> Just a thought.
>>
>> Kenn
>> LBNL
>>
>>
>> On 2/26/2009 3:17 PM, Aaron Guise wrote:
>>
>>
>>
>> ---------- Forwarded message ----------
>> From: *Aaron Guise* <aaron at guise.net.nz
>> <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
>> <mailto:aaron at guise.net.nz>>>
>> Date: Fri, Feb 27, 2009 at 12:17 PM
>> Subject: Re: [rt-users] A little Scrip help
>> To: Kenneth Crocker <KFCrocker at lbl.gov
>> <mailto:KFCrocker at lbl.gov> <mailto:KFCrocker at lbl.gov
>> <mailto:KFCrocker at lbl.gov>>>
>>
>>
>> Yeah, Have double checked all of those scrips/templates again.
>> The only one that nets an output matching that is the
>> MergeNotifier Template. Looking in the RT interface for the
>> ticket it shows that the same email sent twice one second apart.
>>
>> I even disabled a whole bunch of other scrips which may have
>> sent a duplicate message but still to no avail. This just
>> shouldn't be happening from what I can tell.
>>
>> *Regards,*
>>
>> *Aaron Guise
>> 027 212 6638
>> aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
>> *
>>
>>
>>
>> On Fri, Feb 27, 2009 at 10:56 AM, Kenneth Crocker
>> <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
>> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>> wrote:
>>
>> Aaron,
>>
>>
>> Check to see if there are other scrips that are initiated
>> with an owner change or ticket creation, etc. Is the template
>> wording the same? Perhaps different wording for templates used
>> by
>> different scrips will give you a clue.
>>
>>
>> Kenn
>> LBNL
>>
>>
>> On 2/26/2009 12:46 PM, Aaron Guise wrote:
>>
>> Hi,
>>
>> I have just now amended our RT_SiteConfig with
>> Set($UseTransactionBatch, 1);
>>
>> Unfortunately it still triggered two emails. The scrip
>> itself
>> is set to use transaction batch. I have posted a
>> screenshot here
>> with the whole configuration of that particular scrip.
>>
>>
>> *Regards,*
>>
>> *Aaron Guise
>> 027 212 6638
>> aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
>> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
>> *
>>
>>
>>
>>
>> On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker
>> <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
>> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>
>> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
>> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>>> wrote:
>>
>> Aaron,
>>
>>
>> You need to turn on TransactionBatch in your
>> RT_SiteConfig.pm
>> file in /RTHOME/etc directory. That should allow you
>> to use that
>> stage option.
>>
>>
>> Kenn
>> LBNL
>>
>>
>> On 2/26/2009 10:33 AM, Aaron Guise wrote:
>>
>> If set to transaction batch which is marked
>> Transaction
>> Batch(Disabled) it seems the script is just
>> disabled as
>> no email
>> is sent.
>>
>> On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish
>> Bassaliel
>> <c_apotla at qualcomm.com
>> <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
>> <mailto:c_apotla at qualcomm.com>>
>> <mailto:c_apotla at qualcomm.com
>> <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
>> <mailto:c_apotla at qualcomm.com>>>
>> <mailto:c_apotla at qualcomm.com
>> <mailto:c_apotla at qualcomm.com>
>> <mailto:c_apotla at qualcomm.com
>> <mailto:c_apotla at qualcomm.com>> <mailto:c_apotla at qualcomm.com
>> <mailto:c_apotla at qualcomm.com>
>> <mailto:c_apotla at qualcomm.com
>> <mailto:c_apotla at qualcomm.com>>>>>
>>
>> wrote:
>>
>>
>> ________________________________________
>> From: Potla, Ashish Bassaliel
>> Sent: Thursday, February 26, 2009 5:59 PM
>> To: Aaron Guise
>> Subject: RE: [rt-users] A little Scrip help
>>
>> Is the scrip set to 'Transaction Batch' or
>> 'Transaction Create'?
>> Set it to Transaction Batch.
>>
>> -Ashish
>> ________________________________________
>> From: rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>
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>> <mailto:rt-users-bounces at lists.bestpractical.com>>>
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>> <mailto:rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>>
>> <mailto:rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>
>> <mailto:rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>>>>
>>
>> [rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>
>> <mailto:rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>>
>> <mailto:rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>
>> <mailto:rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>>>
>> <mailto:
>> rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>
>> <mailto:rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>>
>> <mailto:rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>
>> <mailto:rt-users-bounces at lists.bestpractical.com
>> <mailto:rt-users-bounces at lists.bestpractical.com>>>>] On Behalf Of
>> Aaron Guise [aaron at guise.net.nz
>> <mailto:aaron at guise.net.nz>
>> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
>> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
>> <mailto:aaron at guise.net.nz
>> <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
>> <mailto:aaron at guise.net.nz>>
>> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
>> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>>]
>>
>>
>> Sent: Thursday, February 26, 2009 4:02 PM
>> To: rt-users at lists.bestpractical.com
>> <mailto:rt-users at lists.bestpractical.com>
>> <mailto:rt-users at lists.bestpractical.com
>> <mailto:rt-users at lists.bestpractical.com>>
>> <mailto:rt-users at lists.bestpractical.com
>> <mailto:rt-users at lists.bestpractical.com>
>> <mailto:rt-users at lists.bestpractical.com
>> <mailto:rt-users at lists.bestpractical.com>>>
>> <mailto:rt-users at lists.bestpractical.com
>> <mailto:rt-users at lists.bestpractical.com>
>> <mailto:rt-users at lists.bestpractical.com
>> <mailto:rt-users at lists.bestpractical.com>>
>> <mailto:rt-users at lists.bestpractical.com
>> <mailto:rt-users at lists.bestpractical.com>
>> <mailto:rt-users at lists.bestpractical.com
>> <mailto:rt-users at lists.bestpractical.com>>>>
>>
>> Subject: [rt-users] A little Scrip help
>>
>> Hi,
>>
>> I have implemented a scrip to notify the owner
>> in the
>> event
>> someone
>> else merges data into one of their tickets.
>> All works
>> well
>> but alas
>> it actually sends the notification twice. There
>> is
>> probably
>> a real
>> simple answer but it is baffling me. Have just
>> ignored it
>> the last
>> few months but now I am a little beyond that.
>>
>> The scrip used is noted below;
>>
>> my $txn = $self->TransactionObj;
>> return undef unless $txn->Type =~ /^AddLink$/i;
>> return undef unless $txn->Field =~
>> /^MergedInto$/i;
>> return 1;
>>
>> Any assistance in stopping this will be greatly
>> appreciated.
>>
>> --
>> Regards
>>
>> Aaron
>> _______________________________________________
>>
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