[rt-users] Fwd: A little Scrip help
Drew Barnes
barnesaw at ucrwcu.rwc.uc.edu
Fri Feb 27 14:13:55 EST 2009
This thread has triggered my spider sense as something which came across
a while back (possibly a couple years?) but all of my searching on my
archived mail isn't finding anything. You'd think with over 35,000
messages archived locally, I could find something. I will keep trying.
Aaron Guise wrote:
> That makes two of us, anyway thanks for your assistance thusfar.
>
> On Sat, Feb 28, 2009 at 6:20 AM, Kenneth Crocker <KFCrocker at lbl.gov
> <mailto:KFCrocker at lbl.gov>> wrote:
>
> Aaron,
>
>
> Well, I'm at a loss as well. Sorry.
>
>
> Kenn
> LBNL
>
>
> On 2/26/2009 4:58 PM, Aaron Guise wrote:
>
> I thought of this scenario already, but I created the ticket
> from another external email address which is separate from my
> work one which RT Responds to. I am the owner of the ticket
> data is merged with and hence I get one email but I have a
> feeling it may be emailing twice as there is two tickets which
> become one and effectively I become the owner of both.
> But it reports the ID# of the only remaining ticket in both
> emails.
> On Fri, Feb 27, 2009 at 12:57 PM, Kenneth Crocker
> <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>> wrote:
>
> Aaron,
>
>
> Are the persons getting the Email in more than 1
> role? FOr
> example; If I am the Requestor & the Owner and someone merges a
> ticket into mine am I getting 1 email as requestor and 1 as
> owner?
> Just a thought.
>
> Kenn
> LBNL
>
>
> On 2/26/2009 3:17 PM, Aaron Guise wrote:
>
>
>
> ---------- Forwarded message ----------
> From: *Aaron Guise* <aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>>
> Date: Fri, Feb 27, 2009 at 12:17 PM
> Subject: Re: [rt-users] A little Scrip help
> To: Kenneth Crocker <KFCrocker at lbl.gov
> <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>>>
>
>
> Yeah, Have double checked all of those scrips/templates
> again.
> The only one that nets an output matching that is the
> MergeNotifier Template. Looking in the RT interface
> for the
> ticket it shows that the same email sent twice one
> second apart.
>
> I even disabled a whole bunch of other scrips which may
> have
> sent a duplicate message but still to no avail. This just
> shouldn't be happening from what I can tell.
>
> *Regards,*
>
> *Aaron Guise
> 027 212 6638
> aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
> *
>
>
>
> On Fri, Feb 27, 2009 at 10:56 AM, Kenneth Crocker
> <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>>> wrote:
>
> Aaron,
>
>
> Check to see if there are other scrips that
> are initiated
> with an owner change or ticket creation, etc. Is the
> template
> wording the same? Perhaps different wording for
> templates used by
> different scrips will give you a clue.
>
>
> Kenn
> LBNL
>
>
> On 2/26/2009 12:46 PM, Aaron Guise wrote:
>
> Hi,
>
> I have just now amended our RT_SiteConfig with
> Set($UseTransactionBatch, 1);
>
> Unfortunately it still triggered two emails.
> The scrip
> itself
> is set to use transaction batch. I have posted a
> screenshot here
> with the whole configuration of that particular
> scrip.
>
>
> *Regards,*
>
> *Aaron Guise
> 027 212 6638
> aaron at guise.net.nz
> <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>>
> *
>
>
>
>
> On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker
> <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>>
> <mailto:KFCrocker at lbl.gov
> <mailto:KFCrocker at lbl.gov> <mailto:KFCrocker at lbl.gov
> <mailto:KFCrocker at lbl.gov>>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>>>> wrote:
>
> Aaron,
>
>
> You need to turn on TransactionBatch
> in your
> RT_SiteConfig.pm
> file in /RTHOME/etc directory. That should
> allow you
> to use that
> stage option.
>
>
> Kenn
> LBNL
>
>
> On 2/26/2009 10:33 AM, Aaron Guise wrote:
>
> If set to transaction batch which is marked
> Transaction
> Batch(Disabled) it seems the script is just
> disabled as
> no email
> is sent.
>
> On Fri, Feb 27, 2009 at 1:32 AM, Potla,
> Ashish
> Bassaliel
> <c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>>>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>>>>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>>> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>
> <mailto:c_apotla at qualcomm.com
> <mailto:c_apotla at qualcomm.com>>>>>>
>
> wrote:
>
>
> ________________________________________
> From: Potla, Ashish Bassaliel
> Sent: Thursday, February 26, 2009 5:59 PM
> To: Aaron Guise
> Subject: RE: [rt-users] A little Scrip
> help
>
> Is the scrip set to 'Transaction Batch' or
> 'Transaction Create'?
> Set it to Transaction Batch.
>
> -Ashish
> ________________________________________
> From:
> rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>
> <mailto:rt-users-bounces at lists.bestpractical.com
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> <mailto:rt-users-bounces at lists.bestpractical.com>>>
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> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>
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> <mailto:rt-users-bounces at lists.bestpractical.com>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>>>
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> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>
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> <mailto:rt-users-bounces at lists.bestpractical.com>>>
>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>
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> <mailto:rt-users-bounces at lists.bestpractical.com>>>>>
>
>
> [rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>
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> <mailto:rt-users-bounces at lists.bestpractical.com>>>
>
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> <mailto:rt-users-bounces at lists.bestpractical.com>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>
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> <mailto:rt-users-bounces at lists.bestpractical.com>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>>>
>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>
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> <mailto:rt-users-bounces at lists.bestpractical.com>>>
>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>
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> <mailto:rt-users-bounces at lists.bestpractical.com>
> <mailto:rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>>>>>] On
> Behalf Of
> Aaron Guise [aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>>>>
> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> <mailto:aaron at guise.net.nz>>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>>>]
>
>
> Sent: Thursday, February 26, 2009 4:02 PM
> To: rt-users at lists.bestpractical.com
> <mailto:rt-users at lists.bestpractical.com>
> <mailto:rt-users at lists.bestpractical.com
> <mailto:rt-users at lists.bestpractical.com>>
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> <mailto:rt-users at lists.bestpractical.com
> <mailto:rt-users at lists.bestpractical.com>>>>>
>
> Subject: [rt-users] A little Scrip help
>
> Hi,
>
> I have implemented a scrip to notify
> the owner
> in the
> event
> someone
> else merges data into one of their
> tickets.
> All works
> well
> but alas
> it actually sends the notification
> twice. There is
> probably
> a real
> simple answer but it is baffling me.
> Have just
> ignored it
> the last
> few months but now I am a little
> beyond that.
>
> The scrip used is noted below;
>
> my $txn = $self->TransactionObj;
> return undef unless $txn->Type =~
> /^AddLink$/i;
> return undef unless $txn->Field =~
> /^MergedInto$/i;
> return 1;
>
> Any assistance in stopping this will
> be greatly
> appreciated.
>
> --
> Regards
>
> Aaron
>
> _______________________________________________
>
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>
>
>
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--
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati
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