[rt-users] Button that Create an Approval Ticket

[Torsten Brumm]

Hi Conrad,
there is now way to create a approval in this way...

Torsten

2009/2/27 Conrad Gratz <gratz.1 at osu.edu>

> I'm  newbie at RT and could use some help. I have created a new install
> of RT 3.8.2 on linux using oracle and am in the process of configuring
> it. One of the queues I have created creates an approval ticket in
> another queue I have created for this. This all works fine.
>
> Now I want to make a  button for tickets in a third queue that will
> create a child ticket in this same approvals queue. I was able to do
> this using the code found at
> http://wiki.bestpractical.com/view/CreateChildTicket. This ticket is
> created there but it is an ordinary ticket not an approvals ticket. I
> have tried various ways to set the type of the ticket to 'approval' but
> the child tickets are always showing up in the normal list of tickets,
> not under the Approvals button on the home page as they normally do.
>
> What do I need to do to make the child tickets become approval tickets?
>
> Thanks,
>
> Conrad Gratz
> gratz.1 at osu.edu
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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