[rt-users] resolving and closing tickets

[Jesse Vincent]

On Thu, Jan 01, 2009 at 10:24:30AM -0600, jmoseley at corp.xanadoo.com wrote:
> That's a very good question and probably has been asked before.  I don't
> think there is a way out-of-the-box to do this.  Probably could write a
> custom script per queue - or hack the source code.  Of course, to do what
> you want would result in the email being bounced back to sender or simply
> eaten by RT.  I guess the bounced message could include details that the
> ticket in question has been closed.

From the original poster's description, it sounds like "Remove the
global scrip that reads "On Correspond, Open Ticket"

> 
> 
> James Moseley
> 
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> 
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>                                                                            
>              "jeff at bofus.org"                                              
>              <jeff at bofus.org>                                              
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>                                        [rt-users] resolving and closing    
>              01/01/2009 10:10          tickets                             
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> 
> My apologies if this is answered somewhere else already.
> 
> When a ticket is set to status resolved, is there any way to lock it, or
> close the ticket out?
> So that any future emails to the same ticket number do not result in the
> ticket being set back to status open?
> 
> Thanks for any help!
> 
> -Jeff Humes
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