[rt-users] Asset Tracker with RT 3.8.1 - easily linking a ticket to an asset?

[Niles, Stéphane (DSS\MAS)]

Hi,

 

We've installed Asset Tracker with RT 3.8.1. We believe we installed AT correctly, but are not sure... There doesn't seem to be an easy way to link an existing ticket (or a new one for that matter) with an asset... The other way around is quite simple (from an Asset, I can create a ticket in a desired queue by selecting the queue, and clicking on "New ticket in queue").

 

I am wondering if anyone has come up with an easy way to take an existing ticket and associating it with an asset? Maybe I'm missing something or maybe the Callbacks files are not at the right place

 

Any help appreciated...

 

Stéphane 

 

		

 

 

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