[rt-users] Asset Tracker with RT 3.8.1 - easily linking a ticket to an asset?

[Todd Chapman]

Ruslan is working on such a feature now...

Sent from my iPhone

On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <Stephane.Niles at gnb.c 
a> wrote:

> Hi,
>
>
>
> We’ve installed Asset Tracker with RT 3.8.1. We believe we installed 
>  AT correctly, but are not sure… There doesn’t seem to be an easy  
> way to link an existing ticket (or a new one for that matter) with a 
> n asset… The other way around is quite simple (from an Asset, I can  
> create a ticket in a desired queue by selecting the queue, and click 
> ing on “New ticket in queue”).
>
>
>
> I am wondering if anyone has come up with an easy way to take an  
> existing ticket and associating it with an asset? Maybe I’m missing  
> something or maybe the Callbacks files are not at the right place
>
>
>
> Any help appreciated…
>
>
>
> Stéphane
>
>
>
>
>
>
>
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