[rt-users] dealing with Cc:

[Razvan Cosma]

 Would a check like "if Subject: line is the same as an existing ticket and
the requestor of that is in To: or Cc: then ignore in-reply-to and consider
the message as a comment on" work?

On Mon, Jan 5, 2009 at 4:06 PM, Jesse Vincent <jesse at bestpractical.com>wrote:

>
> On Mon  5.Jan'09 at 15:10:25 +0200, Razvan Cosma wrote:
> >    1. If any of the other recipients replies to the initial message,
> keeping
> >    RT in Cc: a new ticket will be created, with him/her as requestor. Is
> it
> >    possible for RT to detect such replies and store them as part of the
> same
> >    issue?
>
>  Users frequently craft new messages by clicking "reply" or "reply all"
> and blanking out the subject and body. In at least one of the most
> common mail clients (outlook), this means you end up with a message that
> has the In-Reply-To: header but isn't actually a reply.
>
> Coping with both sides of this would require some engineering work,
> though I do have a design for a system that would make you happy. It's a
> fair bit of work, though.
>
>
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