[rt-users] Exchange 2007 setup with RT3

[Helmuth Ramirez]

I'm not sure what your requirements are, but here is what we did.  I
tried to keep it as simple and as "if I get hit by a milk truck tomorrow
someone will need to work on this" troubleshooting friendly as possible
:)  

 

We have AD accounts created with the e-mail addresses we give to our
users, supportemail at ourdomain.com, we then have a corresponding Contact
object which is the RT server e-mail address so
rtsupportemail at rtserver.ourdomain.com.   The AD account
supportemail at ourdomain.com is configured to forward all messages to its
respective Contact object.  The Reply address within RT is configured as
the AD account e-mail address so all communications go through the AD
account.  Mail server for RT uses Exchange as smarthost to relay all
traffic.

 

We're running 2003, but the same should work for all flavors of
Exchange.

 

Helmuth

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake
Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

 

Hello All,

 

                I have seen a lot of detailed posts in regards to setup
with Exchange Server 2003, but the steps don't seem to apply to 2007. I
have RT setup with my aliases and queues, and now its time to get the
Exchange setup working properly. I have created a new send connector
that uses a "smart host" setup with the ip address of my RT machine, but
I don't really know how to make exchange only use that connector when
mail is coming from or going to clientsupport at domain.com. As I have it
setup now with 2 different connectors, much of my usual mail is being
bounced back, since its being sent to the RT machine and it is only
setup with the clientsupport email address.  I was hoping that someone
had some EX07 experience and could help me along my path !

 

Thanks in advance for any help/tips/advice I can get !!

 

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