[rt-users] Exchange 2007 setup with RT3

[Ian Rowland]

Just a note - I found out the hard way that if you use distribution groups they are by default internal only - you have to set the group/list in Exchange 2007 to accept external mails for them.

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Helmuth Ramirez
Sent: 07 January 2009 04:30 PM
To: Blake Turner; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

I'm not sure what your requirements are, but here is what we did.  I tried to keep it as simple and as "if I get hit by a milk truck tomorrow someone will need to work on this" troubleshooting friendly as possible :)

We have AD accounts created with the e-mail addresses we give to our users, supportemail at ourdomain.com<mailto:supportemail at ourdomain.com>, we then have a corresponding Contact object which is the RT server e-mail address so rtsupportemail at rtserver.ourdomain.com<mailto:rtsupportemail at rtserver.ourdomain.com>.   The AD account supportemail at ourdomain.com<mailto:supportemail at ourdomain.com> is configured to forward all messages to its respective Contact object.  The Reply address within RT is configured as the AD account e-mail address so all communications go through the AD account.  Mail server for RT uses Exchange as smarthost to relay all traffic.

We're running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

                I have seen a lot of detailed posts in regards to setup with Exchange Server 2003, but the steps don't seem to apply to 2007. I have RT setup with my aliases and queues, and now its time to get the Exchange setup working properly. I have created a new send connector that uses a "smart host" setup with the ip address of my RT machine, but I don't really know how to make exchange only use that connector when mail is coming from or going to clientsupport at domain.com<mailto:clientsupport at domain.com>. As I have it setup now with 2 different connectors, much of my usual mail is being bounced back, since its being sent to the RT machine and it is only setup with the clientsupport email address.  I was hoping that someone had some EX07 experience and could help me along my path !

Thanks in advance for any help/tips/advice I can get !!
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