[rt-users] On Comment set to open

Stephen Turner sturner at MIT.EDU
Wed Jan 7 10:31:03 EST 2009


On Wed, 07 Jan 2009 10:03:35 -0500, Dave Wells <dave.wells at foreshore.net>  
wrote:

> Hi Guys,
> Just a quick question, when our users comment on a ticket in a new
> state, the ticket is automatically moved to an open state.
> There are no scripts I can find that carry out this action, is this a
> default action and if it is can it be changed?
> Many Thanks
> Dave
>

Do you mean comment or reply? There's a global scrip installed by default  
that does this on reply:

On Correspond Open Tickets with template Blank

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T



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