[rt-users] Exchange 2007 setup with RT3

[Blake Turner]

Thank you for the replies, 

 

Helmuth - I was going through your instructions and it seems pretty simple
to setup. The only thing I don't understand is "Mail server for RT uses
Exchange as smarthost to relay all traffic." Are you saying that you had to
setup RT to use Exchange as a Smarthost, and not the other way around. This
"smarthost" part of the process is what is the most confusing. 

 

Thanks again !

 

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

 

I'm not sure what your requirements are, but here is what we did.  I tried
to keep it as simple and as "if I get hit by a milk truck tomorrow someone
will need to work on this" troubleshooting friendly as possible :)  

 

We have AD accounts created with the e-mail addresses we give to our users,
supportemail at ourdomain.com, we then have a corresponding Contact object
which is the RT server e-mail address so
rtsupportemail at rtserver.ourdomain.com.   The AD account
supportemail at ourdomain.com is configured to forward all messages to its
respective Contact object.  The Reply address within RT is configured as the
AD account e-mail address so all communications go through the AD account.
Mail server for RT uses Exchange as smarthost to relay all traffic.

 

We're running 2003, but the same should work for all flavors of Exchange.

 

Helmuth

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

 

Hello All,

 

                I have seen a lot of detailed posts in regards to setup with
Exchange Server 2003, but the steps don't seem to apply to 2007. I have RT
setup with my aliases and queues, and now its time to get the Exchange setup
working properly. I have created a new send connector that uses a "smart
host" setup with the ip address of my RT machine, but I don't really know
how to make exchange only use that connector when mail is coming from or
going to clientsupport at domain.com. As I have it setup now with 2 different
connectors, much of my usual mail is being bounced back, since its being
sent to the RT machine and it is only setup with the clientsupport email
address.  I was hoping that someone had some EX07 experience and could help
me along my path !

 

Thanks in advance for any help/tips/advice I can get !!

 

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