[rt-users] closing out spam tickets

[mcr at simtone.net]

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No matter how good our spam filters are for out support email accounts,
spam is going to get through, and we would prefer to err on the side of
letting things in rather than dropping emails from real customers.

I'm wondering if someone has any simple suggestions/plugins/etc. for
adding buttons to the "RT at a glance" page that would add a "close this
as spam" button next to the "Take" ticket button.

I see a lot of various recipes at: 
  http://wiki.bestpractical.com/view/SpamFiltering

for filtering things.  That's not my problem at present (sorting the
spam into a different queue).  It's what to do with it once sorted.

What do others do?

- -- 
Michael Richardson <mcr at simtone.net>
Director -- Consumer Desktop Development, Simtone Corporation, Ottawa, Canada
Personal: http://www.sandelman.ca/mcr/ 

SIMtone Corporation fundamentally transforms computing into simple,
secure, and very low-cost network-provisioned services pervasively
accessible by everyone.  Learn more at www.simtone.net and www.SIMtoneVDU.com 




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