[rt-users] closing out spam tickets

[Jerrad Pierce]

Items in the spam queue never show up in "newest unowned," so that helps.
Once every few days/weeks, I look at the spam queue, and bulk update
things to rejected status.

On Wed, Jan 7, 2009 at 11:51,  <mcr at simtone.net> wrote:
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> No matter how good our spam filters are for out support email accounts,
> spam is going to get through, and we would prefer to err on the side of
> letting things in rather than dropping emails from real customers.
>
> I'm wondering if someone has any simple suggestions/plugins/etc. for
> adding buttons to the "RT at a glance" page that would add a "close this
> as spam" button next to the "Take" ticket button.
>
> I see a lot of various recipes at:
>  http://wiki.bestpractical.com/view/SpamFiltering
>
> for filtering things.  That's not my problem at present (sorting the
> spam into a different queue).  It's what to do with it once sorted.
>
> What do others do?
>
> - --
> Michael Richardson <mcr at simtone.net>
> Director -- Consumer Desktop Development, Simtone Corporation, Ottawa, Canada
> Personal: http://www.sandelman.ca/mcr/
>
> SIMtone Corporation fundamentally transforms computing into simple,
> secure, and very low-cost network-provisioned services pervasively
> accessible by everyone.  Learn more at www.simtone.net and www.SIMtoneVDU.com
>
>
>
>
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