[rt-users] Easily fixing missing prinicipal

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Wed Jan 7 13:08:07 EST 2009


Is there an easy way to fix a missing principal? I'm getting the
following errors with a local ticket:

Web: Can't call method "Name" on an undefined value at
/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 685
Log: [Wed Jan  7 17:57:19 2009] [crit]: Found a principal () that was
neither a user nor a group
(/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:127)

Someone submitted multiple requests, one with a bogus email address.
These tickets were merged,
and the bogus user removed... but I think I forgot to have Shredder
switch the ticket to the new user...

TIA

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Cambridge Energy Alliance: Save money. Save the planet.



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