[rt-users] close ticket that is "parent" of a depend on (child) ticket?

Remy Berrebi berrebi at yahoo-inc.com
Fri Jan 9 11:35:30 EST 2009


hi,

after reading me again, i fell that i'm not clear ...

on approval example, you need to create a ticket "A" on queue "Request". 
this create a "Child" ticket "B" as "approval" ...

i would like to close ticket "A" when ticket "B" is approved (resolved)...

any idea?
regards,

Remy Berrebi wrote:
> hi again,
> as all new user, i have many question :)
> is it a way to close a ticket when the child ticket is closed and resolved?
> thnaks a lot,
> regards,
>
>
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