[rt-users] Subjects of tickets getting changed to include subject tag

[Jesse Vincent]

It's the subject token extraction routines. They're designed to make
sure that RT's can exchange mail without getting into ticket creation
loops. This sort of suggests to me that your users or their mail clients
somehow messed up the ticket id in the subject, as the code shouldn't
add its own id back to a given ticket.



On Wed, Jan 07, 2009 at 05:30:10PM -0500, Jerrad Pierce wrote:
> > Does anyone have any clues as to what might be causing this?
> Nope. I've had it happen to. Some tickets seem to be persistently
> afflicted with this. I've manually gone in to correct the subject, and
> had it change again later into a monstrously long thing.
> 
> http://www.gossamer-threads.com/lists/rt/users/80546
> 
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